Microsoft Edge and other Microsoft Store apps might not connect to the Internet after installing the Windows 10 October 2018 update

Anonymous
2018-10-04T21:36:35+00:00

After installing the Windows 10 October 2018 update (version 1809), Microsoft Store apps are no longer able to connect to the Internet.  For example, Microsoft Edge is unable to connect to any websites, displaying the message, “Hmmm...can’t reach this page.”  Apps like Mail, Calendar, and News are not working properly.  And Microsoft Store says to check my connection.

Non-Store apps, such as Internet Explorer, are still able to connect to the Internet.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-10-04T21:41:00+00:00

Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6:

  1. Open the Settingsapp and select Networking & Internet > Network and Sharing Center.
  2. Select the network adapter you're using (by clicking the appropriate link next to “Connections”) and select Properties.
  3. On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
  4. Select OK to save your changes.

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-10-05T19:14:26+00:00

If you still having issues after enabling IPv6, I suggest changing your network profile to Public.  Go to Settings, Network & Internet and click on Change connection properties.  Under Network profile, click on Public.

If that doesn’t work, run Network reset. This will reinstall your network adapters and set other networking components back to their original settings.  You might need to reinstall any VPN software or virtual switches after. Go to Settings, Network & Internet and click on Network reset.  Click on Reset now.

Was this answer helpful?

90+ people found this answer helpful.
0 comments

177 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-10-05T02:42:13+00:00

    Alongside the TCP/IPv4 protocol, it appears that now, Microsoft Store apps and Microsoft Edge also require the TCP/IPv6 protocol to be enabled in the network card to connect to the internet. 

    That is what Pedro and Paul already suggested.  Does not work.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2018-10-05T01:23:45+00:00

    Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6:

    1. Open the Settingsapp and select Networking & Internet > Network and Sharing Center.
    2. Select the network adapter you're using (by clicking the appropriate link next to “Connections”) and select Properties.
    3. On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
    4. Select OK to save your changes.

    I just checked and IPv6 is enabled by default ( checked ) and also shows a IPv6 mac.   I still cant see any games in the windows store app, play Forza Horizon 4 ( it loads the splash screen and crashes to desktop ),  and i didnt install any 3rd party Internet security software.   I did an upgrade ( not a clean install ), the win 10 version in settings is 17763.1 Installed on 10/3/2018.

    Just saw Pedros post and Network profile was set to Public by default.

    Everything ( win store and Forza Horizon 4 ) was working fine until an hour ago, i shut down my computer and it showed a windows update screen when shutting down.  Now Store and Forza is broke.

    Also why does windows need IPv6 when our Internet service provider doesnt have IPv6 yet ?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments