Audio problem on Logitech Z Cinema after October Update

Anonymous
2018-10-03T21:26:38+00:00

Hi,

After installing October Update on Windows 10 volume control is not working (using Logitech Z Cinema speakers through USB).

Driver update, restart explorer, restart Windows Audio service didn't help.

Any suggestion ?

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-11-15T01:11:22+00:00

    Hello,

    Thank you for your response.

    Thank you for writing to Microsoft Community Forums.

    I would suggest you to download the driver and restart your computer.

    Refer the Microsoft article to update the drivers

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes or No’.

    Harish

    Microsoft Community – Moderator

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  2. Anonymous
    2018-11-14T12:39:57+00:00

    I think the only way to get everything working again is getting the driver from a windows 10 system before the update, could it be possible?

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  3. Anonymous
    2018-11-11T23:09:53+00:00

    Tried all of the above with no luck either.

    I think the problem is the driver Windows is using for Z-Cinema both in audio inputs and outputs and sound video and game controllers section.

    It is dated 14/09/2018 and it's version 10.0.17763.1 digitally signed by Microsoft.

    My guess is that before the 1809 and older driver was used that worked with Z-Cinema with no problems at all.

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  4. Anonymous
    2018-11-11T05:49:38+00:00

    Didn't help, after each change I reboot my PC just in case, but still the same.

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  5. Anonymous
    2018-11-11T05:36:38+00:00

    Hello,

    Thank you for your response.

    What is the make and model number of your computer?

    Try using the generic audio driver that comes with Windows, incase if you don’t find any drivers downloaded latest drivers from manufacturers website.

    Open Device Manager, right-click (or press and hold) your audio driver > Update driver> Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes or No’.

    Harish

    Microsoft Community – Moderator

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