Windows 10 1809 update deleted all files from Documents!

Exactly the same thing has just happened to me. Pretty poor considering this is a known bug that i assume was fixed before re-releasing. Tends to suggest that getting rid of a lot of their testers was not a good idea. To make a mistake isn't great, but to then make the same mistake again is unforgivable. Very poor Microsoft.

We are December 28 and this horrific problem just happened to me. Seriously **** you microsoft. I turned off all updates on my remaining computer and not turning this on EVER AGAIN.

Wasn't this **** update supposed to be cancelled? Why is this problem happening late december? WTF is going on, Microsoft???

Just because you haven't been affected doesn't mean it's not an issue - I've not either, but it's quite clear from the number of reports of the problem that it is a genuine issue which Microsoft needs to resolve.

Not quite sure why you are "baffled" - it's quite clear from the online coverage that while a significant number of people are affected, it's by no means everybody.

Thank for your comments.  I am disable and not that skilled in computer technology and having your files/folders disappear with Microsoft/Windows Chat/Tech customer service play dumb to these issues leaves people like at such a disadvantage.  After spending many hour with there remote support seeking help and show them evidence with the results of them disconnecting  the chat process. My Office 2013 program disappeared after normal settings in WIN 10 Pro for Updates/Security (set for recommend) to keep Dell Latitude Laptop running at it's best performance/safety.  There solution is to buy the new Office software or check with your manufactory for answers.  Everyone doesn't have the money to buy new software after already buying the software they already owned with product key, but will not work after they removed it from my Laptop with there bugs in Win 10 Pro normal upgrades.  No warnings given for customers to understanding if they have checked the box to recommended setting for updates. I live below the poverty line  and just trying to pay the basic living expenses in California.  

Thanks

After hours of updating to 1809 I lost most of my programs, It deleted all the files from one of my 2tb external drives. And then after letting Microsoft restore my computer (they had to because restore was gone) my boot files were gone. I then had to pull hard drive and go to another computer to fix the boot files. I am now back on desktop that was ruined by the 1809 update. But I still have an empty drive to deal with. 1200 hours of music and years of photos and documents gone. They (Microsoft) should be liable for trashing peoples computers. or at least make sure to let people stop and back up before their required updates take over.

Why cannot Microsoft admit their failures and take responsibility for their millions of customers?

Hi Everyone:

As I'm manually trying to re-enter all my financial info from the paper records (and my memory), I'm hoping for some sort of compensation from Microsoft on this one - I'm guessing I have over 100 hours to recreate my financial data - how about comping us a couple of years of the "Windows as a Service" subscription? Or a few shares of MSFT? Not a happy camper here...

There were really two bugs - both Microsoft's: (1) this data deletion bug that's the subject of this thread, and (2) Microsoft's "Backup" program not working - it was enabled in Settings, and set for "Every Hour", but it had quietly stopped working back in February. That was the crucial failure.

Grumble.