Windows 10 1809 update deleted all files from Documents!

Anonymous
2018-10-04T19:09:32+00:00

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

163 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-10-08T13:50:20+00:00

    Days ago I uploaded the latest update for my pc and now I've had to buy a new pc because the update wiped out not only all my restore points but my capacity to set restore points:

    Furthermore the pc now tells me I have no capacity whatsoever to download any windows updates at all!

    In addition I try to use stuff like my FL Studio software with 18 years of music files composed and recorded on it - 18 YEARS! - and my pc tells me there's no record of these files being on it or even worse no capacity to play any such music files on it in the first place.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-10-08T07:42:31+00:00

    Here some news:

    after Hours of reconfiguring and stuff, today i booted my Computer to find that my Profile has beed deleted again, new profilefolder with .000 added in the end, new SID in registry…

    Now i will have to reinstall with 1803 ISO and do it all over again. THANK YOU MICROSOFT!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-10-07T21:40:47+00:00

    This is a disaster, I have lost years of work and now they say it is not reversible.  I am screaming inside!

    There have also been setting changes on my Surface that are very annoying.  Where did the turn off touch pad when mouse is connected go?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-10-06T14:48:11+00:00

    Hi Tom -

    Alas - it gets worse. Microsoft's Backup silently stopped backing up back in February and didn't tell me, and I didn't notice. So I have maybe 100 hours of tedium ahead of me as I try to reconstruct my financial records... And the restart (3x) didn't do anything. Sigh.

    Hi Stuart,

    Did you try to recover your files using data recovery software? It might work.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2018-10-06T14:11:41+00:00

    so, this is what happened for me:

    • After the Update everything was fine
    • in the evening i shut down my Computer 
    • on my next login, i was greeted by the same screen you get when you first login to a computer
    • All my Files were gone, all store-apps and other user-profile installed apps were gone
    • My profile had a new Profile-Folder, the old one only contained an empty OneDrive Folder
    • all bloatware-apps were installed again (Candy-Crush etc.) (on an Enterprise edition, but this is not the topic here...)
    • all Setting were reset to default
    • after checking my registry i noticed, that my user-account had a new SID

    So this "update" deleted the whole User-Profile, including all corresponding Registry entries. But did not do so during the update, but on the next boot. 

    If it was just files missing, i could just copy them back from my backups, but it took hours of work reinstalling and reconfiguring apps and programms.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments