Windows 10 1809 update deleted all files from Documents!

Where is my refund

check under C: driver in windows old folder and or and check folders directly under C: they may have not been mapped back to where there suppose to be. Was this Windows Home or Windows Pro  OEM or Retail?

Mac is no better you still face issues with metal supported cards and there is vary slim support for nvidia cards in mojave like 2 old cards

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in every app are DELETED. Gone. Poof. This included many crucial documents and financial info. My efforts to recover ANY of my said documents or files was not possible! My computer is as blank as it was the day I purchased it.

When I spoke with customer service, I was flatly told Microsoft would only help me for a fee since my computer was no longer under warranty. How can your prosperous company take this stand when your program update has caused damage to so many computers?  Microsoft seems to trying to distance themselves from any responsibility.

This action has caused me & thousands of others a myriad of problems and leaves me at considerable loss of years of personal information & photos plus many hours at my computer trying to recover this loss.

I want to register my feelings of disappointment & frustration with the seemingly insensitive position of Microsoft. I wish I had a Mac!

Hello Judith.!  I am so very sorry to hear that this happened to you ma'am and is Still Happening! Also, just to let you know... "I do not work for Microsoft" for I'm just a member just as you and others are Judith. Question, ma'am:  "did you have from your prior updates or did you~Create a Restore Point?"  my Lord, I thought Microsoft corrected these issue by now but apparently not seeing you and a few other are still having this problem.

My heart goes out to you Judith and I will also pray for you ma'am for as it is written: "With man this is impossible but with God All things are possible!" ~Matthew 19:26~

*Judith, Here is an Article that might help you or some others @: 

https://www.addictivetips.com/windows-tips/fix-windows-10-1809-deleting-user-files

*Also, Here is a Web Link that might help you also Judith. I don't know how computer savoy you are so please look into this @:

https://www.easeus.com/data-recovery/restore-lost-documents-after-windows-10-forced-update.html

**And her too Judith~Here is a YouTube Video on How to Recover/Repair your System 1st:  https://youtu.be/jY2-mGlMsRo

This is on a paid version that EaseUs can do for free hun @:  https://youtu.be/ty77gFkGY4g

Don't panic, don't get too upset and sick over this and have faith my dear things will work out in time so be patient and use wisdom Judith. Bye my  online friend, Michael.

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in every app are DELETED. Gone. Poof. This included many crucial documents and financial info. My efforts to recover ANY of my said documents or files was not possible! My computer is as blank as it was the day I purchased it.

When I spoke with customer service, I was flatly told Microsoft would only help me for a fee since my computer was no longer under warranty. How can your prosperous company take this stand when your program update has caused damage to so many computers?  Microsoft seems to trying to distance themselves from any responsibility.

This action has caused me & thousands of others a myriad of problems and leaves me at considerable loss of years of personal information & photos plus many hours at my computer trying to recover this loss.

I want to register my feelings of disappointment & frustration with the seemingly insensitive position of Microsoft. I wish I had a Mac!

I dont see how the link is relevant, my files were in a windows.old folder, the microsoft tech support guy told me this is a temp folder, which sounds dubious to me, but regardless the entire directory has been gutted running recovery software now that looks like it may be doing the job

Your link talks about hidden admin accounts and corrupt user accounts neither apply to me, im physically missing 500gb of data from my machine 

A quick scan has found 260gb its currently doing a deep scan so fingers crossed it finds the rest, but this just shouldnt be happening, why would a windows update be deleting data, i work at a software company and if we did anything similar we would be all out of work in a heart beat

Martipello, I have combined all 3 of your replies above.

My point in making the post is not that it will apply to everyone, but there could be some who will benefit, because the underlying reason for the lost files does seem to vary. It will be interesting and potentially helpful to others if you could post the location of the files after your deep scan is finished. That could be a real benefit to many. I would also note that people who are searching for the missing folders/files and hidden identities could benefit by changing their File Explorer settings to "Show Hidden Files" and remove the check mark from "Hide protected operating system files" at least temporarily. 

You are right that this should not happen and that Microsoft is not giving the support that we have a right to expect, but we can't do much about that. All we can do is try to help those affected by posting solutions that could work for at least some of them. I hope that your deep scan does the full job for you.

Hello Derrald. I so sorry to hear you are going still through this.  As I mentioned, it did happen to my in January. And thank the lord I had a backup of what was removed. Here Derrald, go to this link and download the: 'free home version' of EaseUs Recovery Manager. Here: 

https://www.easeus.com/datarecoverywizard/free-data-recovery-software.htm

Install it and allow it to run a full search and see if it finds all you lost and then, check off all the files you want replaced (and to where) also.  My computer had Windows 10 pro 1803 installed when I bought it and it recently updated to 1903 and just yesterday updated once again and all is OK Now thankfully so, Microsoft is trying to correct and rectify whatever happened with security update and new patches that Look at everything installed and then update and log those also now.  Lord willing you can recover everything back again and know you are in my prayer lord bless, Shalom Michael.

The free version only lets you recover 500MB. But I'm only suggesting doing it if you can't find your files AT ALL. As for the content, I only posted the link for the download, not for the content. Sorry if that confused you.