Windows 10 audio stops working after installing Intel Smart Sound Technology driver (version 09.21.00.3755)

Anonymous
2018-10-13T01:18:55+00:00
Earlier this week, Intel unintentionally released version 9.21.00.3755 of the Intel Smart Sound Technology (ISST) Driver through Windows Update, and inadvertently offered it to a range of devices running Window 10 version 1803 or 1809. If your device contained<br> a compatible audio driver, the new driver overrode it and caused audio to stop working.<br><br><br><br><br><br>We are working with Intel to resolve this issue, and as soon as we learned of the issue on October 11, we made sure the driver was no longer being offered through Windows Update. If it was already installed on your device, you will need to uninstall the<br> driver using the following instructions.<br><br> <br><br>  <br><br><ol><br><li><span style="color:#333333">From the Start menu, type <strong>Device Manager </strong><br>in the search box. Select <strong>Device Manager</strong> from the search results.</span></li><li><span style="color:#333333">Find and expand <strong>Sound, video, and game controllers.</strong></span></li><li><span style="color:#333333">Look for a Realtek device, or a device that has a yellow triangle with an exclamation point.</span></li><li><span style="color:#333333">Click on the device to select it.</span></li><li><span style="color:#333333">Go to the Device Manager <strong>View</strong> menu, and then select<br><strong>Devices by connection</strong>.<br><br><br><br></span><a href="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA target="_blank" rel="noreferrer"><img src="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA style="color:#333333"><br><br></span></li><li><span style="color:#333333">Look at the controller device - this should be called<br><strong>Intel Smart Sound Technology driver version 09.21.00.3755.</strong></span></li><li><span style="color:#333333">Right-click the controller device.</span></li><li><span style="color:#333333">Choose <strong>Properties.</strong></span></li><li><span style="color:#333333">You should get a dialog like below. Click on the <strong><br>Driver</strong> tab as shown:</span></li></ol><br>  <br><br>  <br><br> <br><br>  <br><br>10.  If the driver version is<br>9.21.0.3755, you have the driver that was sent to you incorrectly. <br><br>11.  Click Uninstall Device. You will get a popup asking if you want to remove the driver. <br><br>  <br><br> <br><br>  <br><br>13.  Check the<br>checkbox as shown, so the driver will be removed. <br><br>14.  Click<br>Uninstall. <br><br>15.  When the driver is uninstalled, reboot your system. <br><br>16.  Your audio (speakers and headphones) should work after the reboot.
Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-10-20T03:52:39+00:00

    Have you tried doing a Restore from Restore Point ?

    Just go to a point before the update was downloaded, that is my next move.

    I've done it once but then found out it wasn't back far enough but it will be this time.

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  2. Anonymous
    2018-10-20T01:34:19+00:00

    Hi J D Hartigan,

    At this stage I have no idea what Microsoft are going to do, and I don't think

    they know themselves.  This update has affected so many in so many different

    ways, I don't think they have any idea of how to fix this stuff up.

    I am about to give up and wipe the damn lot after saving all my files. 

    Then start over with a new with a new install of Windows 10.

    Just thinking now though, before I do that I'm going to try doing another Restore Point recovery

    back a little further than I have already done.  I'll see what happens with that.

    Cheers

    BillyBono

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  3. Anonymous
    2018-10-20T00:36:53+00:00

    Add me to the list but my problems are a little different.

    I have retained sound through the Laptop speakers but it is very bad quality.

    No sound at all through headphones at all. (which is a must) 

    I have tried every fix that has been put forward but no results for any of them.

    So it looks like I just keep trying everthing that comes up plus what I can think of myself.

    My Laptop is a Toshiba 64bit.

    This is the same issue I am having; bad/distorted/garbled sound all the sudden. HP Envy custom-laptop; 64-bit

    Any idea when a new Windows update will resolve? nothing working and although I did get rid of the Intel SSD the sound is still garbled.

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  4. Anonymous
    2018-10-16T17:16:29+00:00

    Follow it step by step (you may have to hit "show hidden devices") and it worked for me...Praise the Lord and M. Hamer...!

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