Windows 10 Blue Screen

Thanks for the guidance on collecting the debug info needed. 

So I uninstalled the video card (via Device Manager) while in Safe Mode, checking the box for uninstalling the drivers too.  I rebooted into normal Windows and downloaded the latest Nvidia driver package for my GPU.  I then went back into safe mode and installed the driver package; MS had not been able to auto-install my GPU yet. 

When I rebooted I checked the Device Manager's hidden devices and found a bunch in audio drivers (maybe DDU isn't great with the audio drivers associated with a GPU?).  I am using both a DVI and HDMI outs from the GPU.  I then tried sound via using iTunes and the computer crashed almost immediately when sound started... so I rebooted and uninstalled all the hidden devices under audio devices in Device Manager.  I am currently stable but need to test it for a few days because the system crashes are not predictable. 

If still unstable I will try the clean uninstall via DDU in Safe Mode, and install the new GPU driver package in safe mode as well (so MS can't even try).

This is the administrative command prompt or log collector:  (run this command after each bsod to automatically collect logs)

Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

There are two files for you to find manually:

a) C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

b) dxdiag:  

In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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The Nvidia driver at the time of the crash:

Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvlddmkm.sys (25.21.14.1681, 19.42 MB (20,365,000 bytes), 11/12/2018 8:47 PM)

questions

I have followed your previous messages instructions and posted the 7z archive here:

https://1drv.ms/f/s!ArNe4-q6Tz36hjnBWR8wqiuELwba

Before I uninstall the Nvidia driver using DDU (in Safe Mode, clean install, and all drivers or just GPU & physx?), what is the "post logs" command at the admin prompt?  Just want to make sure I get what is needed after the driver un/re-install since I've done this before and expect another crash. 

I will hold off on checking the graphics card installation on my motherboard until afterwards, but that was my next thing to check.

DavidKeating,

The Nvidia GPU drivers were displayed in the windbg results.

They appear to have occurred after the crash.

Uninstall and reinstall the drivers to see if it makes any improvement:

1. uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2. re-install the Nvidia GPU driver from the Nvidia website
3. make sure that you check the clean install box and if available install the physx driver.

Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

http://www.nvidia.com/Download/index.aspx

http://www.majorgeeks.com/files/details/display\_driver\_uninstaller.html

Before uninstalling the drivers please

a) run the administrative command prompt to post logs

b) save the dxdiag file to post

c) and find the memory.dmp files

so that the drivers can be tracked, files scanned and read, and the memory.dmp file debugged

I've uploaded today's minidump:

https://1drv.ms/f/s!ArNe4-q6Tz36hh7uTSzgvsAR4YgY

They are definitely less frequent, but not rare.  Occasional... oh, and this one was with Firefox so my recent thought was wrong.