Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-06-27T21:43:59+00:00

    As I mentioned in my post on 8th June, Epson have admitted that their scan software does not work properly with W 10 version 1803, they told me over 1 month ago that their highest technical department in Japan were working with MS to work out a solution to the problem.  They are certainly taking their time!

    As reported here some users found reinstalling software or running as Admin solves the issue but I can tell you none of it works with the Workforce WF-7610! Only option is to revert to 1709 (if you can) or use 3rd party software until Epson issues a fix! Windows 10's built in scan will work but it's very basic.

    I just wish Epson would get a move on, everyday I check the website looking in vain for a new driver which never appears.

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  2. Anonymous
    2018-06-27T18:47:13+00:00

    I dared...

    Collected latest drivers and software from the epson.com site (rather than from my local country one); cleared out all existing Epson drivers, printers and software then re-installed from the downloads.

      Print driver

      Scan driver

      Scan OCR

      Remote print

      Software updater

    Spent a bit of time configuring them...

    ...and - they all works fine now. Hard to understand what the problem was.

    Good luck to all who still have issues - keep at it!

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  3. Anonymous
    2018-06-27T16:16:21+00:00

    So I tried one more time (installed latest Scan driver) and ... it started working !

    No real difference - but who knows.... there are too many variables to keep track of.

    I see also there are different parts of Epson (different markets?) which offer variations on the drivers and packages even just for my printer. Don't know whether I dare try them now it's working again...

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  4. Anonymous
    2018-06-27T13:06:08+00:00

    My scanner is not new. Been using for 5 years already in Win7. When I saw this post then I go to download a driver from Epson & it works. First time used in Win10

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  5. Anonymous
    2018-06-27T13:00:36+00:00

    Thanks for this observation. Evidently, not all Epson products are affected. Some of the older drivers for Epson scanners and printers have not yet been updated and still have a problem with Win 10 build 1809. 

    Kind regards

    Chris

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