Bluetooth volume broken after Windows 10 1803 update

Anonymous
2018-05-23T19:48:30+00:00

I have a Samsung DA-E670 bluetooth(BT) speaker that I use as my main speakers connected via BT. After the Windows 10 version 1803 update recently, I can no longer adjust the volume of these speakers from the master mixer in the taskbar.

The slider moves but the volume doesn't change unless it's slid to the minimum then it mutes.

The same issue happens on my laptop after this 1803 update.

However, on my new Sennheiser headphones the behaviour has changed differently. Adjusting the volume on the headphones built-in volume control, changes the Windows main mixer volume. I can learn to adjust to this change but I would need to be able to control the volume of my Samsung speakers via Windows like before.

My research points to something about a mismatch of Bluetooth profiles. Has anyone had this issue and if so, are there any work arounds or fixes?

Also, I have been in touch with Microsoft support chat a bunch of times (5 or 6 times) and they have tried everything from;

BT troubleshooter

Re-installing drivers

Updating drivers

Installing bad drivers, breaking the BT

some weird registry and other actions I don't know the details about

[Moved from:  Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-02-13T20:21:11+00:00

Hello guys, 

I also have a problem with my Edifier R2730DB, however I solved the problem by changing a value from 0 to 1 in the registry. 

Follow the steps from this post:

"You should try this fix It worked to me:

  1. Open Windows Registry (regedit.exe).
  2. Jump to  Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT
  3. Create  REG_DWORD  DisableAbsoluteVolume and set it's value to  1.

Important: You need to restart your PC for changes to take affect.

Please remember to mark the replies as answers if they help and unmark them if they provide no help, this will help others who are looking for solutions to the same or similar Problem." Quoted from https://social.technet.microsoft.com/Forums/azure/en-US/71e51613-721d-45aa-9b94-34fbce8472bc/bluetooth-volume-problem-after-windows-10-april-2018-update?forum=win10itprosetup

(Check last post of the page).

Hope this solves the problem for you too. Looking forward to actually get a fix from Microsoft with next updates ...

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  1. Anonymous
    2018-06-20T19:47:26+00:00

    This is more a workaround rather than a proper fix, which does not work on every device either.

    It would be nice if Microsoft finally adressed this issue. It has been almost 3 months! Good lord, If I only could downgrade to 1709

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  2. Anonymous
    2018-06-20T15:50:32+00:00

    Thank you for the detailed information. I know that this would feel farfetched but let's try one last thing. This time, let's look for the driver using the Bluetooth's hardware ID and install it with the compatibility troubleshooter. To do this, follow these steps:

    1. Device Manager, click Bluetooth.
    2. Right-click the Bluetooth device and select Properties.
    3. On the Details tab, click the drop-down menu under Property and select Hardware Ids.
    4. Under the Value space, look for the item that has the longest as that's usually the hardware ID of the device. Right-click and select Copy.
    5. Paste the hardware ID using any search engines you want to use and look for its drivers. I usually use this format when searching "driver for <hardwareID>. "
    6. After getting driver, uninstall the current Bluetooth driver*.*
    7. Then, follow Andre Da Costa's instructions on this article under Using Compatibility Mode to Resolve Driver problems.

    After installing the driver in compatibility mode, see if the issue gets resolved.

    Update me if there are improvements and if it's still the same, I'll make sure to update this to the appropriate channels.

    The volume now works but new problems have been introduced.  

    So this is what I did:

    The Bluetooth device has two devices for it. In my case;

    [Samsung] W_Audio E5290D

    [Samsung] W_Audio E5290D Avrcp Transport Adapter 

    Googling the first device Hardware ID brought back no results only two dodgy looking ads that wanted me to install a driver installing program. So I had to leave that one. 

    For the second one (Avrcp ... ) I found a driver from 'Driver Pack Solution'. 

    I uninstalled both drivers and installed the one I had with compatibility mode with the below options; 

    >Troubleshoot program 

    > What problems do you notice? I picked 2 boxes 'Program worked in earlier version ...' and 'I don't see my problem listed'

    > Which version of Windows did it work? I picked 'Windows 7' 

    > Test Program 

    > Installed both drivers back and volume starts working immediately 

    > Next to save changes

    While the volume is now working for the Samsung speakers, new problems have been introduced listed below:

     - Unable to disconnect/reconnect any Bluetooth device, pressing the disconnect button causes the device to disconnect but windows shows it  "couldn't disconnect", then reopening the dialog window shows all devices connected even when the Bluetooth device is physically powered down. No way to connect again without PC restart. Windows says two Bluetooth devices connected when only one or none are powered on and connected but two devices are paired.

    • Turning Bluetooth OFF causes immediate BSOD; (Stop Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL) What failed? bthport.sys. This used to happen before on the old drivers but I feel it's happening more now. I would maybe create a different thread for this alone.
    • Other Bluetooth devices like my PXC550 do not act like behaviour case 2 anymore. They act like behaviour case 1 (see previous post of mine)

    This works as a temporary 'work-around' so long as I have no need to change connected Bluetooth device or have to turn off Bluetooth from windows. The ideal situation would be how Google solved it. Independent volume controls for speakers like my Samsung (Behaviour case 1) and unified volume like my PXC550 is capable off (behaviour case 2). 

    I've lost the ability to connect to my PXC550 headphones without, powering down the Samsung > restarting the PC > powering up PXC550. I used to be able to do this in real time by disconnecting one or connecting the other.

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  3. Anonymous
    2018-06-16T18:35:51+00:00

    Thank you for the detailed information. I know that this would feel farfetched but let's try one last thing. This time, let's look for the driver using the Bluetooth's hardware ID and install it with the compatibility troubleshooter. To do this, follow these steps:

    1. Device Manager, click Bluetooth.
    2. Right-click the Bluetooth device and select Properties.
    3. On the Details tab, click the drop-down menu under Property and select Hardware Ids.
    4. Under the Value space, look for the item that has the longest as that's usually the hardware ID of the device. Right-click and select Copy.
    5. Paste the hardware ID using any search engines you want to use and look for its drivers. I usually use this format when searching "driver for <hardwareID>. "
    6. After getting driver, uninstall the current Bluetooth driver*.*
    7. Then, follow Andre Da Costa's instructions on this article under Using Compatibility Mode to Resolve Driver problems.

    After installing the driver in compatibility mode, see if the issue gets resolved.

    Update me if there are improvements and if it's still the same, I'll make sure to update this to the appropriate channels.

    Same results for me.

    Audio is still not adjustable using Win10 volume slider when connected over bluetooth.

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  4. Anonymous
    2018-05-24T15:58:33+00:00

    Hi Devlin

    Thank you for your prompt reply. 

    I have installed the new update but the problem persists. 

    I have using a generic (non-branded) USB dongle BT device on my Desktop so finding the manufacturer would be difficult. However, I have tried updating all the BT related drivers from device manager and Microsoft Support have tried some obscure drivers that broke it as well. 

    I have the latest drivers for my Asus laptop BT drivers and the rest.  

    My Desktop PC details are as follows:

    Edition: Windows 10 Pro

    Version: 1803

    Installed on: 17/05/2018

    OS build: 17134.81

    On a side note, the same behaviour occurred last year with my android tablet connect to the Samsung speakers via BT after a major update. My research at the time pointed to something about BT profiles being changed and mismatching with some BT Audio devices. 

    I would like to revert to the behaviour prior to the update even if that means removing the 1803 update.

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