Bluetooth volume broken after Windows 10 1803 update

Anonymous
2018-05-23T19:48:30+00:00

I have a Samsung DA-E670 bluetooth(BT) speaker that I use as my main speakers connected via BT. After the Windows 10 version 1803 update recently, I can no longer adjust the volume of these speakers from the master mixer in the taskbar.

The slider moves but the volume doesn't change unless it's slid to the minimum then it mutes.

The same issue happens on my laptop after this 1803 update.

However, on my new Sennheiser headphones the behaviour has changed differently. Adjusting the volume on the headphones built-in volume control, changes the Windows main mixer volume. I can learn to adjust to this change but I would need to be able to control the volume of my Samsung speakers via Windows like before.

My research points to something about a mismatch of Bluetooth profiles. Has anyone had this issue and if so, are there any work arounds or fixes?

Also, I have been in touch with Microsoft support chat a bunch of times (5 or 6 times) and they have tried everything from;

BT troubleshooter

Re-installing drivers

Updating drivers

Installing bad drivers, breaking the BT

some weird registry and other actions I don't know the details about

[Moved from:  Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-02-13T20:21:11+00:00

Hello guys, 

I also have a problem with my Edifier R2730DB, however I solved the problem by changing a value from 0 to 1 in the registry. 

Follow the steps from this post:

"You should try this fix It worked to me:

  1. Open Windows Registry (regedit.exe).
  2. Jump to  Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT
  3. Create  REG_DWORD  DisableAbsoluteVolume and set it's value to  1.

Important: You need to restart your PC for changes to take affect.

Please remember to mark the replies as answers if they help and unmark them if they provide no help, this will help others who are looking for solutions to the same or similar Problem." Quoted from https://social.technet.microsoft.com/Forums/azure/en-US/71e51613-721d-45aa-9b94-34fbce8472bc/bluetooth-volume-problem-after-windows-10-april-2018-update?forum=win10itprosetup

(Check last post of the page).

Hope this solves the problem for you too. Looking forward to actually get a fix from Microsoft with next updates ...

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  1. Anonymous
    2018-06-25T23:49:22+00:00

    I would have loved to stay on 1709 but Microsoft thought it would be great to force us to this buggy build. This forced upgrades needs to stop. We do not like having to reload our system multiple times a year cause MS can't get it right! Never ever had this type of issues with Windows 7 or 8.

    By the why I'm not reloading Windows 10 Fall Update 1709 on this Laptop, downgrading back to Windows 7 Professional. Should have blocked 10 from the get go!!!

    Some of us use our PC for productivity not playing games on it. MS is treating its user like they are running a Tablet, for which we all know is for playing Angry Birds while you poop.

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  2. Anonymous
    2018-06-25T02:18:55+00:00

    How does Microsoft want me to pay hundreds of dollars to activate a pirated version of Windows 10 if they are not even able to deliver a decent OS? Shame on you!

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  3. Anonymous
    2018-06-17T13:04:42+00:00

    I too have been experiencing this since the 1803 update. This issue did not exist before the update.

    I have been watching this thread and other threads on the same subject, waiting for a fix, but I have decided to chime in after doing some testing. I am by no means an expert, just a hobbyist.

    I have tried two different blue tooth adapters, and two different BT speakers, using two different machines running 1803. All have the same volume slider behavior (not working). I took it a step further and tested an insider build, same behavior.

    Reverted to my 1709 Hard disk image, and the volume slider works as it is supposed to.

    I am sure it is not a coincidence that 1803 has some major changes to the audio settings; moving them into the settings app, etc. One small thing I noticed (and may be a stretch, but hear me out) but 1803 sees and labels my speakers as "headphones". Maybe 1803 views most blue tooth audio devices as "headphones" with hardware volume buttons? Prior to 1803 they had a "speaker" icon in device properties and were labeled as such, in 1803 the icon is a pair of headphones.

    As I was typing this I had an idea to try a 3rd blue tooth speaker (older Anker SoundBlock). This one was detected by 1803 as a speaker (speaker icon in the device properties) and amazingly, the volume slider works. So I am beginning to think this problem has to do with what windows sees the device as (speakers or headphones). I'm sorry if this had already been suggested, but I haven't read all replies in detail, and hope this helps in some way.

    Thanks.

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  4. Anonymous
    2018-05-24T05:25:38+00:00

    Hi Dildeep,

    Thank you for listing the troubleshooting steps you've performed with Microsoft Support. A driver compatibility issue with Windows 10 version 1803 is a possible cause of your concern. That being said, can you tell me the current OS Build of your Windows 10 system? You can find this information by clicking the Start button, type About your PC, press Enter, and then scroll down to Windows specifications. A new build was just released yesterday, KB4100403 (OS Build 17134.81). If you don't have it yet, I recommend updating your device. You can manually download the update from the Microsoft Update Catalog. You can refer to this page for more information about your System type.

    If you haven't tried yet, I suggest downloading the latest Bluetooth driver from the computer manufacturer's support website. This ensures that the Bluetooth driver installed is specifically designed for your device and is compatible with the latest version of Windows 10. Andre Da Costa created a forum article with steps on how to manually install drivers in Windows 10.

    I'll be waiting for your reply.

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