file explorer not showing thumbnails for onedrive folder

Anonymous
2018-05-21T19:58:48+00:00

Many of my images have no thumbnail in my users one drive folder, even for files that are downloaded to my pc.

Full path C:\Users\myuser\OneDrive\Pictures\Camera Roll

How can I fix this? There was a time when thumbnails always worked for this folder, but I can't remember when this stopped working, it's been a couple/few weeks perhaps.

Also, why are some of the images near the end only available online. In my one drive settings this entire folder is set to sync.

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-07-13T10:17:06+00:00

I had the same issue and to fix it I went into the settings of the One Drive app and disabled (untick) the Files On Demand service then hit OK. Then after a restart of the PC all thumbnails within my One Drive folders had returned.

No I idea why this works but it did for me and hopefully will do for you also.

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  1. Anonymous
    2019-01-30T03:36:39+00:00

    For me, going to the OneDrive Folder on my PC and then selecting the View tab and then, unchecking File name extensions box, fully and immediately restored the thumbnails to my OneDrive Folder. YMMV

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  2. Anonymous
    2019-01-15T21:04:09+00:00

    FYI it also affects the Photos app. In the People view some people's thumbnails are black, but if you open the person's picture view all the pictures are fine. And in the automatically generated slideshows most of the images are just a black screen.

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  3. Anonymous
    2019-01-15T21:01:07+00:00

    That's a very accurate description of the problem. If anyone at MS gets serious about fixing this problem, pay close attention to Kerry's post.

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  4. Anonymous
    2018-11-24T23:15:45+00:00

    The issue for me was I needed to use the disk cleanup utility on my C drive. This resolved the missing OneDrive file thumbnails. Note that I keep my OneDrive files on my D drive. Using the cleanup tool on C drive resolved the D drive thumbnail issue. There wasn't an option to run the disk cleanup utility and remove thumbnails for the D drive. So all of the thumbnails for all drives must be kept on the C (system) drive. 

    https://www.windowscentral.com/how-reset-thumbnail-cache-windows-10

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