(error 0x000007d1) on Printer

Anonymous
2018-05-22T09:36:01+00:00

Hello;

Since I have updated to the new version 1803, my Brother's HL-L2340DW Mono Laser printer will not print, and receive this error code. I have uninstalled this drivers and program 3 time and reinstalled it. It is setup for wireless. It says that the printer is there and working, but no print. It says that it has a invalid driver. So, somewhere in your programming of 1803 version Microsoft had changed something. Because it used to work flawlessly. I don't think this is a Brother's driver problem, but a Microsoft drivers problem. Fix it please! I want my printer to work again. And don't tell me it is a Brother's problem when I know it all started with the version of 1803. This is a screen shot of the error code that I get. I was trying to print a test page.

Thank You

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2018-06-20T01:02:32+00:00

I did this and it fixed the problem.

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

it finally worked after hours of attempts.

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100+ people found this answer helpful.
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Answer accepted by question author
Anonymous
2018-06-12T00:38:21+00:00

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

Was this answer helpful?

40+ people found this answer helpful.
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Answer accepted by question author
Anonymous
2020-02-28T18:54:02+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2020-03-06T16:24:13+00:00

    No problem :)

    It seems that the problem has disapearred for now on my system - very strange.

    I haven't had to use the Edge trick after restart for some time now.

    I will let you know if the problem comes back though.

    Update on 2020.03.10

    The problem is back with the install of KB4540673 March update.

    I could not print from Word, Outlook and other programs until I opened the MicrosoftEdge browser and started the first print from within that.

    After that all programs could access the printer. Am I the only one with this problem?

    Update on 2020.03.12

    Here we go again on the release of KB4551762

    Every time Microsoft releases KB updates, it screws up the communication with the printer.

    No print access is allowed by any programs, unless you do the first print job using the Microsoft Edge browser. After that printing works??

    Why is this happening Microsoft?

    Update on 2020.03.27

    KB4541335 service pack installed

    Problem is back : Solution = print through Microsoft Edge

    Kind Regards

    Madoret

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  2. Anonymous
    2020-03-05T15:02:17+00:00

    Note that although this has worked for many in the past, some - including myself - do not have this Registry Key and still have the issue. It appears another cause has made this reoccur.

    I did this and it fixed the problem.

    Hi Everyone,

    Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

    NOTE:

    1. Please submit feedback on Feedback Hub before trying this workaround
    2. Please reply/mark this as helpful if you it works for you

    Workaround:

    1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
    2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
    3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
    4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

    it finally worked after hours of attempts.

    Was this answer helpful?

    0 comments