(error 0x000007d1) on Printer

Anonymous
2018-05-22T09:36:01+00:00

Hello;

Since I have updated to the new version 1803, my Brother's HL-L2340DW Mono Laser printer will not print, and receive this error code. I have uninstalled this drivers and program 3 time and reinstalled it. It is setup for wireless. It says that the printer is there and working, but no print. It says that it has a invalid driver. So, somewhere in your programming of 1803 version Microsoft had changed something. Because it used to work flawlessly. I don't think this is a Brother's driver problem, but a Microsoft drivers problem. Fix it please! I want my printer to work again. And don't tell me it is a Brother's problem when I know it all started with the version of 1803. This is a screen shot of the error code that I get. I was trying to print a test page.

Thank You

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-06-20T01:02:32+00:00

I did this and it fixed the problem.

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

it finally worked after hours of attempts.

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Anonymous
2018-06-12T00:38:21+00:00

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

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Anonymous
2020-02-28T18:54:02+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2018-05-28T07:29:18+00:00

    Hello;

    I am sorry about your problem also, but I am glad to hear that I am not the only one that has this problem. Maybe Microsoft will get  this update out sooner than the next bug fix I hope. I really need my Printer.

    David

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  2. Anonymous
    2018-05-24T16:10:57+00:00

    Hi David,

    A misconfiguration with the device driver can cause the error code 0x000007D1. I will need more details to properly address your issue. Kindly answer the following questions:

    • How did you install the printer driver? Was it automatically installed through Windows Update or did you manually install it?
    • Can you tell me the current OS Build of your Windows 10 version 1803 PC? You can find this information by clicking the Start button, type About your PC, press Enter, and then scroll down to Windows specifications.

    For now, I recommend performing the troubleshooting steps outlined in the articles below. The links have instructions on how to troubleshoot printer issues in Windows 10.

    We're looking forward to your response.

    Hello;

    Windows 10 x64 Pro.

    Version: 1803

    OS Build: 17134.48

    Everything on the system worked fine for printing till the 1803 update.  It is diffidently a Windows problem. I installed the Brother's instillation program (HL-L2340DW-INST-D1-US3) and everything runs fine, except it does not print. Windows sees it and registers everything is working fine. I run my Brother's "Status Monitor" to check my toner level. And that works fine.

    The only way for me to print now is to convert or copy to dropbox or one drive so I can print from my cellphone at the moment. Please fix the problem, Microsoft messed with the driver somehow in the new update. It is no fault of my own or Brother's. Or the driver in the 1803 update is corrupt or something.

    Thank you for taking the time to help me with this problem.

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    2 people found this answer helpful.
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