Windows 10 - Freezing on startup after 5-10 minutes

Anonymous
2018-04-15T19:40:28+00:00

basically I just moved to a new house and came into another issue with my computer. Before, the original issue was that my computer would freeze if I go idle from the keyboard and mouse after 8-10+ minutes. Weird thing about it is that it never happened whenver I was on the game “Fortnite” main menu screen. I couldnt get any real answers for my issue.

The day I move in, I setup my computer and it worked perfectly other than the idle freezing issue. Next day, I get on and reboot my pc becuase I couldnt leave it on due to the idle freezing if I was sleeping. But I get on for 5-10 minutes opening discord, spotify, and a game and it freezes on me. I reboot the Pc and it does it the second time. 

Now I have an even worse issue. I don’t know how to fix it at all. And if I did find there issue, I wouldn’t know where to start. 

If I load the pc in Safe Mode, it works perfectly fine. Doesn’t freeze after a couple of minutes and it doesn’t freeze if I go idle either. 

I tried to factory reset my computer but by the time it reaches 40-50% it freezes and I can’t do anything to it basically. 

Also, if you can help me and solve my issue. I’ll really appreciate it. The last post I did was with a guy helping but took him 1-2 days for a reply which I need fast and detailed replys. 

He explained to me that certain things we will do but never said if I should be doing it in Normal Startup or Safe Mode. 

Please help

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

41 answers

Sort by: Most helpful
  1. Anonymous
    2018-04-16T18:07:36+00:00

    ok everything backed up, I'm going to proceed with the media tool thing.

    Was this answer helpful?

    0 comments No comments