Windows 10 Cumulative Update KB4103721 Version 1803

Anonymous
2018-05-08T20:10:41+00:00

This update has some serious issues, specifically. Do NOT install this update after updating to Windows 10 version 1803. It will prevent your computer from booting up. I am stuck on the spinning circle for a long time. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!

UPDATE: I have a tutorial on how to fix that:

https://www.youtube.com/watch?v=7Qiy4yxYHXc

Windows for home | Windows 10 | Windows update

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Anonymous
2018-05-11T20:33:05+00:00

I discovered that if you installed a program from Iobit (like Driver Booster, for example) it creates a service called "LiveUpdate" with full name, as I remember, "LiveUpdateSvc".

Even if you remove the program the service will remain and this cause the KB4103721 update to fail to boot Windows after the update.

Uninstall all Iobit programs and remove the service from the administrator command prompt typing "sc delete LiveUpdateSvc" (check it is the correct service name) and then you will be updating Windows without any problem.

I experienced this issue on two computers and this has been the solution.

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  1. Anonymous
    2018-05-09T17:33:51+00:00

    But 2 years ago I had problems with my computer and the people from the store fixed my system. Maybe they installed it and it was only partially deleted afterwards. I don't know.

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  2. Anonymous
    2018-05-09T17:32:59+00:00

    This worked for me:

    1. Right click on start.
    2. Click run.
    3. Type msconfig
    4. Click the "Services" tab.
    5. Uncheck the "Advanced System Care 11" service.
    6. Click ok.
    7. Click "restart your computer".
    8. Update KB4103721 as normal. re-enable the service is you want.

    Confirmed as a fix on both of my machines with this issue.

    Or short answer? Uninstall Advanced System Care 11 and reinstall it after you update windows.

    Let me start by saying @SamuelKing2 is a genius as he found the missing piece I have been looking for--what software conflict does this update encounter?.  EVERYONE ABOVE WHO HAS ENCOUNTERED THE "BLACK" SCREEN DURING THE UPDATE and who are running IOBit Advanced System Care 11 NEEDS TO PAY ATTENTION AS **THIS WORKS**:

    A recap of the issue:  when KB4103721 starts it's install, it completes 30% of the setup before it does an automatic restart.  When Win10 tries to complete the restart, it "hangs" with a black screen (and a constant spinny icon) until the end of time (or your patience).  For @SamuelKing2 (and myself), the problem is the KB4103721 and Advanced System Care 11 service do not play well together.  The following summary provides a path to happiness.

    If you are currently with the "black" screen, get your PC into Safe Mode (many ways noted above, but I use three power buttons to start, then push and hold the power button when the initial boot screen starts; after the third time, it will go into Advanced Configuration and you can follow above directions to get to Safe Mode)

    When in Safe Mode, do the msconfig update noted above, which will disable Advanced System Care 11.  Then do the restart.  Hopefully,  this will continue the KB4103721 (last 70%) of the installation.  If not, have your Windows Update try to do it again...it WILL be successful when it does the update.

    When Windows Update gets happy, then go back into the msconfig instructions above and re-enable Advanced System Care 11.  After a restart, you should be as happy as you can get with a Windows 10 computer (varies by user, of course).

    You're welcome! :)

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  3. Anonymous
    2018-05-09T17:30:50+00:00

    You're welcome. Hit that thanks button! HA HA!

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  4. Anonymous
    2018-05-09T17:23:15+00:00

    As said I have had no problem with this update.

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