Black or White bars at top or bottom of screen

Anonymous
2018-06-18T23:22:01+00:00

Hi all, 

I am technician at an IT company and we are pulling out our hair over an issue with one of our clients using Google Calendar.

They are 2 users, both using different computers, both running the latest version of Windows 10 and Chrome.

The symptoms happen at different times on both machines. The symptoms can vary but are generally a form of bar on the top or bottom of the browser. They have to restart the computer for the issue to disappear. They can work around it by reducing the screen size from full screen, to something slightly smaller.

We have tried Firefox, Edge and Chrome Canary with same symptoms, updating all drivers, BIOS, re installation of the OS and still issues are occurring. We originally thought the issues were graphics related, but they seem to only be happening when in Google Calendar. Seems like an OS bug? 

We have also turns hardware acceleration off in the browsers.

I have included some screenshots as well. The black bars at the top began in Firefox on Google Calendar and have penetrated other windows that have been placed on top (Acrobat in this example). 

We are using an Intel NUC and a Laptop.

Any advise would be most appreciated.

Regards, Sam

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-03-26T15:04:26+00:00

Hello everyone,

You can use the shortcut CONTROL + SHIFT + WIN + B to reset the graphics adapter on affected machines. This will get rid of the white/black bars without navigating through menus. 

All the fixes I've seen (Intel graphics panel, reboot computer, change resolution, etc) just reset the graphics driver anyway. For example, when you change the resolution on a computer, the monitor(s) shuts off for a moment and then comes back up. This is because the graphics adapter reset.

I don't have a permanent fix unfortunately, but this is a quick band-aid fix that takes less than a second when you see this problem occurring. I've observed this problem over the last ~6 months and am disappointed that some of my organization's fully updated computers (Windows 10 1809 with all updates as of March 26th, 2019) still display this problem. 

Thanks.

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Anonymous
2021-11-30T00:53:12+00:00

Solved! After a few years of just accepting this problem, a tech guy at Best Buy found the answer. He worked on it for an hour or so and voila! In google chrome (chrome://extensions), he eliminated the extension on stock tracker program and the bar is now GONE! I had the same problem on my other computer so I made that change and it's gone! Hopefully, that or something similar will work for everyone else who has suffered with this problem. Good luck!

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  1. Anonymous
    2020-01-09T18:08:46+00:00

    Still having the same issue.  Seems to follow users. I have two users who had this issue. They BOTH transferred to different machines and the issue followed them.

    Any idea what to delete in their profile to fix this issue for good?

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  2. Anonymous
    2019-11-20T15:38:21+00:00

    The problem persists and becoms worse, even that I 'm thinking to change the whole office to Apple. It is not the only problem that occured since we installed Windows 10 Pro.

    8 of the 10 computers have problems; only the old (faithful ones) don't.

    Karel Peeters

    sr Lawyer

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  3. Anonymous
    2019-11-20T15:07:56+00:00

    I have had my current desktop since 2010 with nVidia graphics card and AMD processor unchanged since then. I have had Windows 10 since a few months after it came out. I have been using Office 365 since 2017. I added a second monitor 6 months ago. I just started getting this issue today. So far it is only with chrome when maximized. The F11 twice trick always works but every time I maximize it reoccurs. This is a bit absurd on the part of Microsoft not addressing this for over a year. I saw a previous comment about the issue being related to Outlook, I was working with Outlook extensively last night and this issue started this morning.

    I will update with more conditions and symptoms as they occur. So far this only happens on the larger of the two monitors 1920x1080. If I drag the chrome window with the issue over to the 1440x900 monitor and maximize the issue does not occur.

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