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This is well known SCAM and has been around for many years, you may report them to Microsoft:
https://cyberdefend.wordpress.com/2014/12/20/report-technical-support-scammers-to-microsoft/
Microsoft license key/IP address scam
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Anonymous
I just received a phone call on my cell phone, the caller ID was my own phone number. Was curious so I answered it, probably shouldn't have. I don't have a smart phone by the way. The robo voice said it was microsoft, that my windows license key was going to be deactivated because my IP address had been compromised from several different countries and they needed to set up a new IP address for me. I was then transferred to a person. Couldn't understand them so hung up. Is any of my information compromised, also concerned that the caller ID on my cell phone was my cell phone number?
Windows for home | Other | Security and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
73 answers
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Anonymous
2019-02-28T18:31:14+00:00 I have been receiving the same call all day long today, and yesterday. The number on the caller ID is my number, Someone knows what it is ?
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Anonymous
2019-02-28T18:29:58+00:00 Tolliosaurus, THANK YOU! Your research is super helpful and must have taking you some time. I wish Microsoft would care as much as you do. An answer from them as to if we are compromised would be helpful. Your awesome!
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Anonymous
2019-02-28T18:14:33+00:00 They had a report on the news a few weeks ago about the national do not call list. Even though we had registered to not get those calls it does not stop the computerized spam calls. It stops the legitimate sales calls from actual companies registered with the national database. The spam calls are generating our phone numbers through the computer. They just run numbers over and over through their computers and make the random calls. There is an ap you can get and install on your phone that will intercept these calls and it actually leaves your phone still able to make and receive calls while the ap answers the call. It will answer and then keep the caller on the line for as long as they will put up with our own computer talking to theirs. I have not researched it and cant for the life of me remember the name of it. I will post here if my brain happens to remember. I get upwards of 10 to 20 calls a day from these dumb computers. It's so frustrating to be doing something and the phone rings for this stuff. I dont even answer anymore if I don't know the number. I do still have to go see who is calling though. I am expecting a call from a physician referral for my daughter and dont know what number they will be calling from so I answered this one. It kind of has me worried since I did hit 1 to speak to someone thinking it may have been Microsoft. As soon as I hit 1 to talk to someone it hung up on me. Now I'm afraid i may have compromised my own IP address since my phone is connected to our internet and all. I wish someone would answer us and tell us we are all ok
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Anonymous
2019-02-27T23:43:39+00:00 I've gotten this same call four times today. Such a waist of time. It appears to be a scam of sorts. Don't trust it.