Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2018-08-28T03:45:34+00:00

    Thanks, mine of still not showing UHD, they informed me that it has to do with the iTunes purchases being gifted is the reason why they are not showing in UHD. Also, for the Avengers and Avengers: Age of Ultron after I unlink and relinked my account back to MA it is now showing in UHD.

    Do they show as iTunes 4k in the MA purchase history or just HD there and 4k on appleTV?  

    If they were "gifted" in that you had HD and bought UHD via 'gifting' it to yourself on iTunes, then yes, there is an issue between iTunes and MA where it wouldn't show as 4k in MA for some asinine reason that they have known about for many months and haven't bothered to fix.  In this case it won't show as UHD in MA's transaction history and hence won't Vudu or any other store either.

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  2. Anonymous
    2018-08-27T18:43:42+00:00

    Unfortunately, that's true.  At this time we do not offer a way to move up from HD to UHD.

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  3. Anonymous
    2018-08-26T00:39:01+00:00

    With this issue fixed, I found no way to upgrade existing HD purchases to UHD. Is MS another vendor with no upgrade path?

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  4. Anonymous
    2018-08-25T14:56:17+00:00

    I am on the latest version i think. 10.18071.1181.0

    The restore purchases did nothing but resetting the app fixed my issues  

    Thanks!

    It's interesting that the refresh didn't fix that for you, as that's what I did to get them to go away.

    Just to make sure, you're going into the settings menu of the Movies & TV app and then selecting Restore my available video purchases?  What version of the app are you using?

    Could also try resetting the app through Windows settings / Apps / Movies & TV / Advanced / Reset

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  5. Anonymous
    2018-08-25T00:31:10+00:00

    Last question.

    As movies are re:matched like in the case of Harry Potter, Argo, Inception, Despicable Me, Sherlock Holmes, Batman Begins, Hangover, etc how do we get the now old expired content to disappear from my library?  I have tried to refresh, and delete is greyed out. 

    I just posted the Harry Potter's as an example but all the rematched content is the same in my library.

    Photo below

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