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Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks, mine of still not showing UHD, they informed me that it has to do with the iTunes purchases being gifted is the reason why they are not showing in UHD. Also, for the Avengers and Avengers: Age of Ultron after I unlink and relinked my account back to MA it is now showing in UHD.
The Avengers and The Avengers: Age of Ultron should be fixed as of this morning. Can you confirm? You may need to restore your purchases from within the settings menu of the app if it's not showing up correctly when you first open the app.
Same problem here. Avengers 1 and 2 did not get UHD upgrade.
Thanks for letting us know, and apologies for the issue. I'm taking a look into this now.
*edit*
Located issue with Paddington 2 and fixed it, should look good for you in the next couple of hours.
I don't reproduce the problem with Spider-Man Homecoming, Inception and Jason Bourne, I have those in UHD in my personal collection. You may need to reach out to MA customer support to see if they can assist.
The issue with The Avengers and Avengers: Age of Ultron bubbled up a bug on our end. Should be fixed mid-next week.
