We're awaiting the UHD files at this time.
Report incorrect matches to Movies Anywhere collections here
Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Windows for home | Other | Music, photos, and video
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Anonymous
2019-03-11T19:43:30+00:00 -
Anonymous
2018-08-16T01:31:27+00:00 Same with the first 2 Avengers Movies.
Avengers UHD is mapped to Avenger HD + Bonus
Avengers: Age of Ultron UHD is mapped to Avengers: Age of Ultron HD + Bonus
I have both in MA in UHD but they are showing as HD here
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Anonymous
2018-08-15T19:34:37+00:00 Thank you again for the quick action and for the answers here. Very, very helpful.
As a FYI on this last Q, I found searching on "UHD" was more effective than "4k" as the latter returned a lot of HD results where they had "mastered in 4k" in description.
To the answers about using "**restoring purchases will get the unmapped version removed",**that won't work to address any issue with titles synced from MA because you didn't buy it form MSFT so you don't have the title in your msft purchases so there isn't anything to restore.
Regarding viewing your collection on 'purchased video', I was able to see where to export it within the Movies and TV settings section however it results in a web page full of unusable data. Seems as though it is CSV but I wasn't able to get it to work from a text file or directly within excel.
Not a huge deal (to me) but certainly a possible smaller barrier to getting heavier purchasers from using msft as default since you have to go to multiple places to get a full list of owned titles. Certainly bigger issues like the fact that the system doesn't currently let you buy a higher resolution version of a title you own and navigation/filters and transport controls for movies and TV are comparatively extremely lacking (can't filter on movie release year, mpaa ratings, genre, etc), but all the little barriers vs other providers make it less likely folks will default to MSFT's store.
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Anonymous
2018-08-15T02:40:21+00:00 Wow, sure enough I now see it reflected in my app. Thanks for the quick correct! Don't think I've ever seen an product related issue be resolved via "answers" and I've never seen one resolved so quickly, even when reported on internal DL's when I was a blue badge. You vastly exceeded our expectations today!
Here are the other titles that folks have reported as having UHD on MA and UHD available on MSFT but being mapped to "HD + Bonus":
msft title:
- Argo (plus bonus features!)
- Despicable Me 2 HD Bonus Edition
- The Great Gatsby (plus bonus features!)
- The Hangover Part 2 (plus Digitally Exclusive Bonus Features!)
- Inception (plus Bonus Features)
- Sherlock Holmes A Game of Shadows (Plus Bonus Features!)
Few follow questions to guide others as to whether they should be reporting issues or not:
-Just to validate, should everyone that has the same UHD mapping issue of Batman and the Harry Potters expect it to be resolved now, once it finishes syncing throughout the systems? Another person just checked and didn't yet see the correction.
-Is there another forum or email with the express purpose of get mapping, missing, version etc issues addressed or is Answers the place folks need to report them?
-Should we expect that in 100% of the cases, if we have UHD in MA and MSFT has the UHD version for sale that we should see it in our collection as such and if they don't we will see the HD?
-Should folks only expect to see one copy of the movie? Folks are reporting in some cases getting a "HD + Bonus" and a UHD version.
-Is there any way to view just UHD titles either for sale and or owned? Any way to view or export a users owned movie list (ideally w/resolution info)?
And on a related note: Any idea if we will hopefully see the awful "movie + bonus" versions (of any resolution) go away and be replaced with the much nicer movie and separate, individual extras?
As a FYI, as you seem connected, concerned and capable on subject of MSFT & MA, you may want to check out the primary list of UHD & provider list folks are trying to maintain at http://www.4ksheet.com. Given the newness, numerous issues being reported and relative opaqueness of the list of MSFT's movies, they are more than a bit frustrated with the Microsoft column. Would be great if you or other interested team members would check it out and ideally assist as appropriate with the google+ community's moderators. This is the go-to list for tons of AV and digital movie communities. Involvement with the community there could reduce support requests and would certain improve this UHD aspect of MA integration customer sat.
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