something went wrong while trying to turn on spatial sound

Anonymous
2018-07-31T15:06:59+00:00

Please help,

i have Asus ROG GL-553VW and OS build - 17134.165 and i bought Dolby atoms but it's not working. I tried to update my drivers still no effect.

Please help

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-12T17:42:29+00:00

    thats the only thing i can think of aside from Microsoft employees tickling each other

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  2. Anonymous
    2019-01-12T17:07:25+00:00

    Same problem as everyone else, tried everything. First installed Dolby access worked perfect for ATMOS provided content, couldnt play youtube or even mp3's. Sound wouldnt output those formats, only atmos friendly content would play through the reciever. Suddenly, kabaam, switched to 7.1 cant get the atmos to start for home theatre anymore. literally a day or 2 into it, stopped. I will keep tinkering with it, i think it may be a setting in the reciever , you have to hard wire to TRUE HD sound, because i saw it switch to that by itself, so maybe atmos now is waiting for a signal it can actually send to a device that is legit for it. possible maybe?

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  3. Anonymous
    2019-01-05T15:08:52+00:00

    Unfortunately not. I'm running a Intel NUC and having the same problem. Worked for a day, then stopped. If I was paying attention when learning Predicate Logic in the nineties it got to be a Windows problem then.

    Microsoft are you listening?

    (reminds me of becoming an atheist at age 6 when I knew no one was listening to my prayers…)

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  4. Anonymous
    2019-01-04T13:15:06+00:00

    I don't know the exact reason behind that driver's behavior, but I just tried 399.24 because I wanted previous version, before RTX release. 

    It's my HTPC/Media Server so I bought 1050Ti it's more than enough for any 4K video. 

    As for your case, try to rollback to a previous driver version (for RTX2080). Just make clean install of it, maybe with the help of DDU (https://www.guru3d.com/files-details/display-driver-uninstaller-download.html). After that just uninstall/install Dolby access (with reboot in-between).

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  5. Anonymous
    2019-01-04T02:42:20+00:00

    I have a RTX 2080 and the furthest back I can go driver wise is 411.63 

    With driver package 411.63 the audio driver is 1.3.37.5 and I do not get the spatial sound error but I am unable to select dolby atmos.  When selected it goes directly back to off.

    The latest version is 1.38.38.4 and I get the spatial sound error. 

    What version is your NVidia audio driver?

    Setup: RTX 2080 connected to Onkyo TX-NR787 via 18gbps HDMI cable and had  CEC and ARC turned on all the time.  Receiver to LG C8 OLED 4k TV.  All HDCP 2.2 compliant.  Onkyo to TV 18gbps HDMI cable.

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