Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Anonymous
2018-05-08T00:51:33+00:00

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-07-01T11:37:04+00:00

    Actually they did not! Just tried it for the 10th time last night... Now I 've stopped the updates for a month, I can't spend all my time trying to update something that simply does not work. 

    Please be careful. The "Paused" update under Advanced Options in system setting will reset back to automatic after 30 days or so. You might have to keep checking to be sure its still paused until MS has a fix. My surface pro Lte advanced for some reason re-set back to automatic and have installed ver 1803 overnight without my request. Now I am having some issues again. Its only about a month old (I bought it May 12 Brand new) and I am experiencing a few issues with it. 

    Ver 1709 is more stable.

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  2. Anonymous
    2018-07-01T11:36:47+00:00

    Actually they did not! Just tried it for the 10th time last night... Now I 've stopped the updates for a month, I can't spend all my time trying to update something that simply does not work. 

    Please be careful. The "Paused" update under Advanced Options in system setting will reset back to automatic after 30 days or so. You might have to keep checking to be sure its still paused until MS has a fix. My surface pro Lte advanced for some reason re-set back to automatic and have installed ver 1803 overnight without my request. Now I am having some issues again. Its only about a month old (I bought it May 12 Brand new) and I am experiencing a few issues with it. 

    Ver 1709 is more stable.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-07-01T11:36:22+00:00

    When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

    Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

    Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

    Update (6/22/18):

    Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

    Was this answer helpful?

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  4. Anonymous
    2018-06-30T22:04:05+00:00

    Actually they did not! Just tried it for the 10th time last night... Now I 've stopped the updates for a month, I can't spend all my time trying to update something that simply does not work. 

    Please be careful. The "Paused" update under Advanced Options in system setting will reset back to automatic after 30 days or so. You might have to keep checking to be sure its still paused until MS has a fix. My surface pro Lte advanced for some reason re-set back to automatic and have installed ver 1803 overnight without my request. Now I am having some issues again. Its only about a month old (I bought it May 12 Brand new) and I am experiencing a few issues with it. 

    Ver 1709 is more stable.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2018-06-30T17:35:27+00:00

    Actually they did not! Just tried it for the 10th time last night... Now I 've stopped the updates for a month, I can't spend all my time trying to update something that simply does not work. 

    Please be careful. The "Paused" update under Advanced Options in system setting will reset back to automatic after 30 days or so. You might have to keep checking to be sure its still paused until MS has a fix. My surface pro Lte advanced for some reason re-set back to automatic and have installed ver 1803 overnight without my request. Now I am having some issues again. Its only about a month old (I bought it May 12 Brand new) and I am experiencing a few issues with it. 

    Ver 1709 is more stable.

    Was this answer helpful?

    0 comments No comments