OneDrive won't sign in

Anonymous
2018-08-27T03:35:28+00:00

I am running Windows 10 on an HP laptop. The last couple of days OneDrive continually says "Signing In" but never gets signed in. It has been fine prior to this. What do I do to correct the problem?

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-08-27T03:38:02+00:00

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Please, clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account. Then follow the procedures in the link below:

  1. Exit OneDrive (right click in the system tray)
  2. Go to Control Panel > User Accounts > Credential Manager
  3. Click on "Windows Credentials" (on the right)
  4. Choose the down arrow to the right of "OneDrive Cached Credential"
  5. Choose Edit, and enter your OneDrive (Microsoft Account) Username/Password.
  6. Go to the start menu, and launch "OneDrive" again

This may restore your OneDrive without resetting your local copy.

Alternatively, simply remove the "OneDrive Cached Credential" (there is an option to do so) and let OneDrive start over. The positive side is IF you wanted to move your OneDrive to another location, you'll have the opportunity to do so during the reset. Either way, you will NOT lose your online data.

Please let me know if this helped and works.

Best Regards,

Diego R.

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  1. Anonymous
    2018-11-29T16:07:47+00:00

    I've got the "same" problem this morning (Thursday 29th November 2018) - on one phone that says it is signed in but won't upload, one PC that won't sign in (has been saying 'signing in' since 09.00am this morning whatever I do with my credentials) and one PC that says it is signed in but wont actually sync anything (its been 'processing changes' for the past few hours).

    As its across more than one device, I suspect that Onedrive is down (or there is a network problem), or something else who knows.

    When there is a problem locally (my NAS has not failed other than due to power outages however....), I have lots of tools to work out what the issue is.  In this case I can't find any online 'Ondrive status' page, nor a 'Onedrive service tester' that checks for network connectivity between me and the Onedrive cloud.

    I tried 'contact Microsoft' button but it gave me a load of answers to other questions, in good old 'AI from the 1980s' fashion.

    If ever there was a good reason not to use cloud services and rely on my own infrastructure this seems to be it.  Even if Onedrive is working fine and its an error my end, I can't work out what the issue is.   The fact that there are no online testing tools means that for me the OneDrive service is essentially useless for anything other than my cat videos.

    Sort of the same issue. Was working on my pc but my HP laptop kept saying I was signed in but not synced. I kept growling at it and now it is processing. Crossing fingers this has resolved itself. I normally don't use OneDrive but now my Box won't sync so I thought I'd go back to Onedrive. I swear I think I'm cursed.

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  2. Anonymous
    2018-11-29T12:39:28+00:00

    I was too quick with my first answer. No I cannot see the files online! I'm getting "Something went wrong" too! Maybe we'll just have to wait a little longer for MS to correct the error...

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  3. Anonymous
    2018-11-29T12:36:36+00:00

    Hi,

    No I can't, I get the same message with an image of a bicycle.

    I also still have an intermittent problem at the moment syncing large files from the phone, it starts to upload, gets about 100Mb in then errors and starts again.  Been doing that for the last 30mins or so.  Glad I'm not paying for the data.

    Andy

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  4. Anonymous
    2018-11-29T12:34:40+00:00

    Hello again,

    Can you access your files online? I am going onto my onedrive online and it is trying to load but doesn't manage to and then gives an (incessantly recurring) error message saying 'Something went wrong. Please try again or refresh the page'.

    Any ideas?

    Thanks

    Yes I can see the files online, and the Onedrive folder syncs ok. So for me everything is restored.

    Tomas

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