Windows 10 black screen with cursor after login

Anonymous

Hi, I have been trying to login to my computer for two days but every time I enter my password a black screen with only a cursor appears. I am unable to access anything on my computer besides task manager. I tried to run explorer.exe which did not do anything, I also tried many different fixes which all did not work. Hope you can help.

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Anonymous

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues.

The above fix resolves what it says in the subject and could be a workaround solution only.

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DaveM121 931.2K Independent Advisor

Hi Sean,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

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120 additional answers

Anonymous

2018-10-05T20:35:33+00:00

it took me 2 days of searching for this answer and it worked the first time I did it.

My history with this issue goes back to april 2018 update to version 1803.

This answer is what I was looking for as my hard drive was failing at the time, I cloned my drive to a new HDD and fixed most of the issues but the update would fail everytime. After installing the update to 1809 from an ISO mount to a drive the black screen would appear with the mouse cursor after login but nothing else even the Task Manager would not seem to start.

I restarted in safe mode with command prompt and after login the only thing that started was the command prompt window the desktop did not start.

I tried to start Task Manager and after 10 minutes the Task Manager appeared but was slow as hell and stopped responding. I was able to see explorer.exe had started twice, and I could start other programs that did not rely on Windows API or the system to run, they started up right away no delay at all. This lead me to try the method posted here.

My conclusion is that at least 1 of the 6 files had been corrupted when my old HDD had started to fail as there where a bunch of other files that had been corrupted at the time SFC.exe had reported that much and after replacing them by copying them from my laptop my PC would boot and 99.9% of the issues were gone but the update to 1803 would fail.

After applying this fix my PC now works as if nothing had ever happened and all remaining issues were resolved.

What I did was to create a batch file and put it into the root directory of my system drive, reboot into recovery mode > command prompt the changed the current drive and searched the root directory untill I found the root directory that contained the batch file I created "updatefix.cmd" and then ran the batch file and restarted my PC into normal mode and everything started properely.

My batch file is the following lines of code:

cd "ProgramData\Microsoft\Windows\AppRepository"

ren "StateRepository-Deployment.srd" "StateRepository-Deployment-Corrupted.srd"

ren "StateRepository-Deployment.srd-shm" "StateRepository-Deployment-Corrupted.srd-shm"

ren "StateRepository-Deployment.srd-wal" "StateRepository-Deployment-Corrupted.srd-wal"

ren "StateRepository-Machine.srd" "StateRepository-Machine-Corrupted.srd"

ren "StateRepository-Machine.srd-shm" "StateRepository-Machine-Corrupted.srd-shm"

ren "StateRepository-Machine.srd-wal" "StateRepository-Machine-Corrupted.srd-wal"
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Anonymous

2018-08-10T15:45:00+00:00

Přejděte do pracovního počítače, stáhněte si, vytvořte zaváděcí kopii a poté proveďte čistou instalaci.

Čistá instalace Win10 na nový disk skončí černou obrazovkou chvilku po přihlášení se k účtu u Microsoftu. Takže se nabízí nejjednodušší vysvětlení, že černá obrazovka přichází s profilem od Microsoftu. Této hypotéze odpovídá i úspěšnost řešení s přidáním nového lokálního uživatele. Windows 10 jsem získal zdarma, jako upgrade z nižších verzí systému Windows a bez tohoto účtu čistou instalaci neudělám. Není to od Microsoftu marketingový nástroj, který nás má přinutit začít platit?
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Anonymous

2019-01-18T19:57:28+00:00

I believe I resolved the issue with part of this response above.

On the "black screen" desktop, CTRL+ALT+DEL worked to get into the selection menu. In the bottom right corner, click the Power button and you get a menu; hover over "Restart", hold SHIFT, and keep holding SHIFT while you click on "Restart". This will get you into Advanced Repair mode without doing the hard resets. Once in the blue Advanced Repair mode, you want to go to Troubleshooting, Advanced Options, then More Options to change the startup behavior.

ATTEMPT 1: Rebooted PC via “Shift+Restart”, attempted Startup Repair – FAILED

ATTEMPT 2: Rebooted PC via “Shift+Restart”, F5 Safe Mode w/Networking – Desktop appears as usual.

· CMD (Admin) – Ran “SFC /scannow” – no errors found.

· CMD (Admin) – Ran “DISM /Online /Cleanup-Image /RestoreHealth” (make sure to put spaces before each "/") – After DISM complete, rebooted PC in Normal Mode – PC booted correctly, can see desktop correctly.

After the PC booted correctly into Normal Mode, the screen was fully visible. I proceeded to do a minor cleanup and make sure all updates were current (Windows, manufacturer). Rebooted multiple times and desktop loaded correctly each time.

Thanks!

Jessica
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