Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

HP Envy 2018 with SSD 6000p a living hell with this update, crashing all the time, no way to roll back to previous build frustration at the highest level !!! Dear Microsoft I always been a die hard supporter but this time is really enough, thanks for making my working week a total disaster this is an elephant bug not a minor flaw. You are guaranteed this is the last Microsoft *powered* device I have purchased, people need to get work done not having you getting in the way with notification all day long, forcing to use buggy software (edge...back history button ...tells you anything ????). Go to previous build expires after 10 days...? WTF ?! I can't roll back, pc crashes every 10 minutes, (SSD harware I am sure is loving it) it crashes with your own software even more (licensed Office 2016) I am tearing my hair off thanks to you. My support to you ends here, you will eventually fix this cow poop mastermind update you made, in the meantime I will save some money to buy a Mac (probably the first one of a long series) and use your tools eventually when I have no other choice but for sure NOT when I need to get some work done. I did love you, it's sad but there is no choice. You are intrusive, unreliable, bossy. Bye.

After a few weeks of this (consistently) unnecessary Microsoft debauchery and nonsense in regards to Manual Updates... this is what I learned: * MS is trying to win the latest-greatest technology race. They need to be more practical and surely more safety oriented. All this technology at once is causing far too many pains as MS attempts to provide to all people; too many people using so many different setups . MS Windows cannot successfully operate cleanly on all of the thousands of various setups on laptops, pc's, etc . * My number one lesson: DO NOT ALLOW MICROSOFT ONLINE LIVE CHAT "TECHS" (in India) TO WALK YOU THROUGH A CLEAN INSTALLATION NOR RE-INSTALLATION . I was stupid enough to think they knew what they were doing -- the result being that I LOST EVERYTHING -- A 100% WIPE-OUT OF MY COMPUTER. I stressed that I had no backup and did not want to lose Personal Files/Folders. The MS Idiot told to do a Clean Installation... and I lost it all. This was after 3 Live Chat sessions online, 2 of which ended in hangups once they were in over heir heads. The 3rd tech setup a phone appointment with their Tier 2 specialists... and that person (3 days late) totally ignored what I said and wiped me out. Go to your local/regional EXPERT. I should have, because we have a genius in town. So it's also partly my own fault for even thinking of going to Microsoft "techs". Anyway -- donating this pc to a local needy family and going with NON-WINDOWS systems from here.

Interesting, had no issues 2 days ago but then rebuilt my system due to lightening strike, replaced everything except the SSD's, they survived. Since putting it all together though, updating bios, installing latest drivers etc, my mouse hangs whenever I play a browser based game like iRacing. If I minimise the page, the mouse responds normally, reinstate it and the mouse hangs??? Hope this info helps the team come up with a solution.

Experienced quite a few freezes after latest update, my system used to be quite fast and responsive before. Only option was to hard reset which is so dangerous and annoying... Please solve the issues on May 8th...

This happens in certain games too, like Dragon Age Inquisition, Rise Of The Tomb Raider and others - With AMD graphic cards. The screen will hang/freeze randomly after 2 or more minutes, but you can put the computer to sleep and resume to unfreeze the system. Video driver rollback/update will not help on this.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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257 answers

Anonymous

2018-05-20T03:15:10+00:00

HP Envy 2018 with SSD 6000p a living hell with this update, crashing all the time, no way to roll back to previous build frustration at the highest level !!!

Dear Microsoft I always been a die hard supporter but this time is really enough, thanks for making my working week a total disaster this is an elephant bug not a minor flaw.

You are guaranteed this is the last Microsoft *powered* device I have purchased, people need to get work done not having you getting in the way with notification all day long, forcing to use buggy software (edge...back history button ...tells you anything ????).

Go to previous build expires after 10 days...? WTF ?!

I can't roll back, pc crashes every 10 minutes, (SSD harware I am sure is loving it) it crashes with your own software even more (licensed Office 2016) I am tearing my hair off thanks to you.

My support to you ends here, you will eventually fix this cow poop mastermind update you made, in the meantime I will save some money to buy a Mac (probably the first one of a long series) and use your tools eventually when I have no other choice but for sure NOT when I need to get some work done.

I did love you, it's sad but there is no choice.

You are intrusive, unreliable, bossy.

Bye.
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5 people found this answer helpful.

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Anonymous

2018-05-13T10:24:06+00:00

After a few weeks of this (consistently) unnecessary Microsoft debauchery and nonsense in regards to Manual Updates... this is what I learned:

* MS is trying to win the latest-greatest technology race. They need to be more practical and surely more safety oriented. All this technology at once is causing far too many pains as MS attempts to provide to all people; too many people using so many different setups. MS Windows cannot successfully operate cleanly on all of the thousands of various setups on laptops, pc's, etc.

* My number one lesson:

DO NOT ALLOW MICROSOFT ONLINE LIVE CHAT "TECHS" (in India) TO WALK YOU THROUGH ACLEAN INSTALLATION NOR RE-INSTALLATION. I was stupid enough to think they knew what they were doing -- the result being that I LOST EVERYTHING -- A 100% WIPE-OUT OF MY COMPUTER.

I stressed that I had no backup and did not want to lose Personal Files/Folders. The MS Idiot told to do a Clean Installation... and I lost it all. This was after 3 Live Chat sessions online, 2 of which ended in hangups once they were in over heir heads. The 3rd tech setup a phone appointment with their Tier 2 specialists... and that person (3 days late) totally ignored what I said and wiped me out.

Go to your local/regional EXPERT. I should have, because we have a genius in town. So it's also partly my own fault for even thinking of going to Microsoft "techs".

Anyway -- donating this pc to a local needy family and going with NON-WINDOWS systems from here.
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5 people found this answer helpful.

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Anonymous

2018-05-06T08:32:12+00:00

Interesting, had no issues 2 days ago but then rebuilt my system due to lightening strike, replaced everything except the SSD's, they survived. Since putting it all together though, updating bios, installing latest drivers etc, my mouse hangs whenever I play a browser based game like iRacing. If I minimise the page, the mouse responds normally, reinstate it and the mouse hangs??? Hope this info helps the team come up with a solution.
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5 people found this answer helpful.

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Anonymous

2018-05-08T00:39:38+00:00

Experienced quite a few freezes after latest update, my system used to be quite fast and responsive before. Only option was to hard reset which is so dangerous and annoying... Please solve the issues on May 8th...
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Anonymous

2018-05-05T09:14:00+00:00

This happens in certain games too, like Dragon Age Inquisition, Rise Of The Tomb Raider and others - With AMD graphic cards. The screen will hang/freeze randomly after 2 or more minutes, but you can put the computer to sleep and resume to unfreeze the system.

Video driver rollback/update will not help on this.
Was this answer helpful?

4 people found this answer helpful.

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