Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

I think the problem is also present in the Spotify app. Every time I open an application, my Windows 10 freezes completely. I can not do anything except forcefully shut down my laptop. This sucks! My laptop can be quickly damaged by errors (either) made by Microsoft or Spotify.

I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches? Have to wait and see if it happens. Microsoft seems to be taking seriously the concept of using users as their quality control team releasing beta software to see what is broken. Sorry MS .. as a long, long time user and 30+ years in software development, you should be doing way better than this. OR, let me have the option to REFUSE updates!

I am having lots of issues. Windows has become very unresponsive and is hanging and lagging alot of software such as Chrome, Word etc It is AWFUL! Windows sort this out.... very bad to do an update and make things worse?!

I was using Chrome and streamed in Edge browser when my computer froze two times in short period of time. I closed Edge and used IE instead for several hours afterwards whit nor freezes. Had to hibernate to unfreeze.

And now it froze with Chrome and a remote desktop session. It's sad. Next week, I'll do a clean install.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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Anonymous

2018-05-04T15:42:04+00:00

I think the problem is also present in the Spotify app. Every time I open an application, my Windows 10 freezes completely. I can not do anything except forcefully shut down my laptop. This sucks! My laptop can be quickly damaged by errors (either) made by Microsoft or Spotify.
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Anonymous

2018-05-06T20:49:23+00:00

I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches? Have to wait and see if it happens.

Microsoft seems to be taking seriously the concept of using users as their quality control team releasing beta software to see what is broken. Sorry MS .. as a long, long time user and 30+ years in software development, you should be doing way better than this. OR, let me have the option to REFUSE updates!
Was this answer helpful?

10+ people found this answer helpful.

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Anonymous

2018-05-15T10:58:46+00:00

I am having lots of issues.

Windows has become very unresponsive and is hanging and lagging alot of software such as Chrome, Word etc

It is AWFUL!

Windows sort this out.... very bad to do an update and make things worse?!
Was this answer helpful?

10+ people found this answer helpful.

0 comments No comments
Anonymous

2018-05-04T18:57:03+00:00

I was using Chrome and streamed in Edge browser when my computer froze two times in short period of time.

I closed Edge and used IE instead for several hours afterwards whit nor freezes.

Had to hibernate to unfreeze.
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9 people found this answer helpful.

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Anonymous

2018-05-05T09:01:33+00:00

And now it froze with Chrome and a remote desktop session.

It's sad.

Next week, I'll do a clean install.
Was this answer helpful?

8 people found this answer helpful.

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