Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous
2018-05-02T23:43:24+00:00

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

 If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

  1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
  2. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

Windows for home | Windows 10 | Cortana and search

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  1. Anonymous
    2018-05-09T06:11:29+00:00

    May 8th, 2018 cumulative update (KB4103721) seems that it does it for me as i end a long session of various tasks on my PC.Cheers

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  2. Anonymous
    2018-05-09T00:19:04+00:00

    Thank you.

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  3. Anonymous
    2018-05-08T19:29:39+00:00

    just installed update KB4103721

    and hope that it will address the issue!

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  4. Anonymous
    2018-05-08T17:03:45+00:00

    No. Unfortunately the said update doesn't resolve the issue for me. The bug is almost reproduceable by playing YouTube on Chrome. 

    HP Envy 13 with Intel i5 8th gen 

    this is just brutal...

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  5. Anonymous
    2018-05-08T14:17:43+00:00

    KB4135051 fixes the freezing on 4 laptops in our office so far today......

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