Microsoft Refund Dept.

My mother received the same phone call.   She had me take the phone and call the number back.  The guy said the same thing as other people experienced we owe you $299 and are u sitting in front of your computer.  I followed the steps not really knowing anything until i was watching him remote access my computer and opening these websites and my moms td bank account.  He insisted she open an online bank account to transfer the money.  I said why dont u send a check or deposit this so called refund into my account.  He kept saying his billing dept supervisor said it has to be done through td bc ur bank account is a local bank.  I finally got pissed off and told him to shove this so called money up his f***king ass and bite my tiities and that i was calling the better business bureau.  Afther the phone call i was afraid that my laptop would still get remote accessed so i did a factory reset on it.  I mean i didnt have a lot of stuff on the hard drive but id rather be safe than sorry so word of advice to people dont listen to this people

Have had 2 of those calls today with the same name, Kathy Jackson, and different phone number. 844-386-8965. So apparently it is still going on.

I really don't understand why this has not been stopped! I guess the PTB can't make a profit finding a fix for this, so don't put the effort to stop it. What a shame.  I'd bet if everyone boycotted, in this instance, Microsoft, there would be fix within a month.

They are still doing this.  I received the exact call today,  Feb. 7, 2019

I also got a computer-generated message when I answered the phone (landline) and it gave me a phone number to call. I called it and they wanted me to go to my computer and connect with them remotely (on my cell) because they said I paid for computer support and they had been ordered by the US government to refund our money. He wanted me to go to my desktop computer with a cell phone and call them so they can access my computer with a BBB Microsoft Refund form and they will help me fill it out to get a refund. Something was fishy about this and I told them there was no way I was going to connect them to my computer. I had him call my son's number and he told the guy that I was not going to let them access my computer. Now that I've read that others have had the same experience, I knew I was dealing with a scammer who wanted to steal my personal info off my computer. My son always urges me to do research on these things first and by doing this we found that it was a scam.