Microsoft Refund Dept.

I had the same call, same message from Kathy Jackson. Why hasn’t Microsoft put the word out officially to their customers. Most people jump at the chance of a refund.

They left a voicemail on my home phone. Kathy Jackson (robot voice) saying she was from Microsoft refund department, please do not hang up, you have paid for your technical support, the company has been ordered to close please call 270-804-4116 for your refund. 

When I called I was told by a foreigner that they were forced to shut down their Windows 10 servers and they wanted to refund my money For my contract with them because they cannot longer support the contract. As an IT person there are so many things wrong with all of this information. I played along for a little while when they told me to get my computer and go online so I can fill out an online form. Their first question was what do you see on your computer. I asked what did that have to do with the online form? And he said just tell me what you see on your computer. I said no tell me where I can find the online form. And he hung up.

I received the same call today and went thru the whole process after one small disagreement in which i did tell the guy i thought it was another scam.  I finally agreed to complete the refund application, until we got down to the three methods they use for refunds: Western Union (you have to have an account with them), PayPal (you have to have an account) or something involving a bank account, and when they started saying I had to establish an account with one of a whole bunch of various bank logos, i again said I knew it was another scam, and I got the same sarcastic response I got when i refused to buy an insurance policy from Windows for only $500,, which required purchasing 3 $100 Windows gift cards at Walgreen's (all to be refunded the next day, of course).  These guys do not like to be challenged, but they continue to think we are stupid.  Everything on the screen suddenly went blank.  I did try calling the number on my caller ID, because the last time that turned out to be non-existent.  This number was answered "Microsoft Refund Dept.", but when I tried to find out more info about the bank requirement for refund, this person got all snotty and mocked me, at which time I hung up.

Most of these calls originate from countries that are outside Western Law Enforcement jurisdiction.

And this has been happening for many years to 1,000s of people evey day all around the world.

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It is a Scam.

Microsoft will never contact you with cold-calls, popups, etc.

This is the advice given to anyone who has any phone calls, etc. like this about Malware, License Expiry, etc.

And your machine does not send out messages to anyone saying that it has problems or is infected with Malware, etc.

We all have errors and warnings in our event viewer, which is another ploy they use to scare you

These so-called "Microsoft" Tech Companies either want to sell you worthless software, or gain Remote Access to your Computer to try and steal your Banking and Credit Card details and to also carry out an Identity Theft on you.

You are the only one who knows if you have given them Remote Access.

If you have given them Remote Access and if you do Internet Banking, contact your Bank, explain it to them and change Passwords.

If you use your Credit Card online, cancel it and get a new one issued to you.

And the only way that you willl know that you are free of them is to save your Data and do a clean install of your Operating System.

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And Microsoft does not contact you, unless YOU have made prior arrangements with them to do so.

There is a section in the link I am supplying you about this at the end of it

Read this Microsoft Information:

"Avoid tech support phone scams"

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Do not trust unsolicited calls. Do not provide any personal information.

Here are some of the organizations that cybercriminals claim to be from:

• Windows Helpdesk
• Windows Service Center
• Microsoft Tech Support
• Microsoft Support
• Windows Technical Department Support Group
• Microsoft Research and Development Team (Microsoft R & D Team)

Report phone scams

• Help Microsoft stop cybercriminals by reportinginformation about your phone scam.
• In the United States, use the FTC Complaint Assistant form.
• In Canada, the Canadian Anti-Fraud Centre (CAFC) can provide support.
• In the United Kingdom, you can report fraud as well as unsolicited calls.

Cheers.