I've got the same issue. Sent a couple support requests, but haven't heard anything back from Transparent Corp.
I did manage to get a reply back from brain.fm, and they said they'd forward my request to Transparent, but I still have heard back.
Additionally, I can't even see my ticket when I enter my ticket number. It appears they've just deleted the ticket without responding.
I fear NeuroPprogrammer and Mind Workstation has become abandonware. Their site indicates 2017 as the copyright date.
Their forum has vanished as well.
This is very troubling, I've been a customer since 2004 when they first started out.
I've tried a couple of other fixes, putting in specific lines in the registry, but no luck.