Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

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Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.


Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

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  1. Anonymous
    2020-01-18T22:52:27+00:00

    The whole problem is the musicmatch.

    The previosu database was better and allowed to adjust the found metadata, musicmatch is half empty ****, that does not.

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  2. Anonymous
    2020-01-18T21:21:43+00:00

    Lol. that happened to me except I transfered music to my VM and when I opened WMP it showed a Chris Cornell Song in Audioslave Because the Contributing Artist was Audioslave. But I fixed it by changing the Contributing Artist to Chris Cornell

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  3. Anonymous
    2020-01-18T17:51:30+00:00

    Doing a reinstall of Windows 10, due to other problems, the problem has magically been solved, the database is simply musicmatch-ssl .... now I don't know, what could be different between the "dirty" operating system that is in use for a long time and a clean one. It certainly does not seem absolutely logical, that you have to format the hard disk, to get a full WMP functionality ...

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  4. Anonymous
    2020-01-18T15:07:31+00:00

    This didn't work for me.  Windows 10 Pro 1909.

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