How to Change my child's age in my family account?

Anonymous
2018-08-19T02:08:51+00:00

I am trying to change my child's age in the family account, as it was entered incorrectly. I saw this:

I'm a parent, trying to change my child's birthdate

  1. Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.
  2. Select Manage my child's profile info.
  3. For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

But when i go to the family page, i don't see anything that says manage my child's profile info. Am I missing something?

* Moved from: MSN Settings and personalization  / Personalizing my content  / All

Windows for home | Other | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-09-12T08:00:29+00:00

Hi Chummy, 

The steps you are following is correct. We'd like to know which browser are you using when accessing your Microsoft account. If you are using a specific browser only, we'd suggest clearing its cache and cookies then try to go to your account again. You may also try another browser to replicate the issue if clearing cache and cookie didn't help. You should be able to see the Manage my child's profile info under Add a family member. See the picture below for your reference: 

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

63 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-08-25T20:34:19+00:00

    I've changed my sons,log into Microsoft and double click their info or photo 

    Go to "your info"  on the top, see photo attached 

    Then change their date of birth 

    They have to log out of Xbox then log in again 

    Then they have an adult account still restricted by you 

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-08-07T12:01:35+00:00

    I cannot get of childs account

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-07-30T21:37:10+00:00

    You can put a link to the microsoft websight

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-07-15T07:17:22+00:00

    I also have the same issue. Thought was going crazy as it just takes me back to where I started.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments