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My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
FulanitaDT
i did the steps and now it asks if I want to move all of the files from the old location to the new location? This is work computer so I can't lose anything. It changed user name. What do I do now?
Dear DaveM121
Thanks for your advice but i can not open any program in normal windows running also Windows File Explorer even in the safe mode it doesn't work I used to right click and open file location of some program and hope them open me Windows File Explorer but no it not open anything.
Please let me know if this gets resolved as i NEED my laptop especially in exam season. Cant find a solution anywhere online and cant use my laptop for anything
I installed the update today. I am experiencing EXACTLY the same problems. Just got off of phone from technical support. They gave me a case number and told me they would contact me in 2-3 days. They are aware of the bug and do not have a troubleshooting protocol for it yet.
So now I am without my work computer for days. Unbelievable.
At this point.. everyone on this forum should write to Microsoft's twitter account to get some response and help.
and
