Surface won't let me log in "Your PIN is no longer available due to a change in security settings."

Anonymous
2018-06-11T15:32:25+00:00

Greetings,

I have a Surface Pro running Windows 10.  When I opened it this morning Hello did not recognize me and said "Your PIN is required to sign in."  When I tried to put my PIN in it says "Your PIN is no longer available due to a change in security settings..."  I have not created a USB boot drive.  How do I get logged in?

**Moved to Windows Hello as this is not a problem with the Surface**

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-07-01T16:34:05+00:00

I had this same issue on a family member's computer. I chatted with Microsoft and the only way we could get it fixed was a system reset. I'd say try a restore if you have a restore point first. This was a fairly new computer (Surface Laptop purchased a month ago). After the reset, facial recognition started working again as did the option for a PIN.

Reset this PC.

  1. From the sign-in screen, press and hold the shift key on the keyboard, select the power icon in the lower-right corner of the screen, and then select Restart. Keep holding the shift key until the device restarts and the Choose an option screen appears on a blue background.
  2. Once Windows Recovery loads, release the shift button, and then select Troubleshoot > Advanced options > Reset this PC> Keep my files.
  3. You should now be able to sign-in again.

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  1. Anonymous
    2018-07-29T15:04:50+00:00

    I had the same issue with my new Surface Laptop.  Fortunately Costco Tech support was able to walk me thru the 'Restore' option. 

    Kumar

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  2. Anonymous
    2018-07-29T14:44:39+00:00

    HI

    • face recognition won't work and the message sign in with your keypad - I am unable to access settings as I have not been able to sign in - this is most frustrating as I have this laptop only three days and I am not able to work out what it actually can do. HELP

    Stitti_79

    ***Modified title from: (my brandnew surface laptop will not allow me to log on or sign in).***

    ***Edited tagging to the correct category from: (Surface / Surface Laptop / Install, update, and repair)***

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  3. Anonymous
    2018-07-25T13:17:04+00:00

    I have this same issue.

    its says 

    ‘Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to settings > Accounts > Sign-in options’

    but i can not do anything on the laptop at all, not even reset

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  4. Anonymous
    2018-07-23T17:33:47+00:00

    ???????? Does anyone have the answer?

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