Surface won't let me log in "Your PIN is no longer available due to a change in security settings."

Anonymous
2018-06-11T15:32:25+00:00

Greetings,

I have a Surface Pro running Windows 10.  When I opened it this morning Hello did not recognize me and said "Your PIN is required to sign in."  When I tried to put my PIN in it says "Your PIN is no longer available due to a change in security settings..."  I have not created a USB boot drive.  How do I get logged in?

**Moved to Windows Hello as this is not a problem with the Surface**

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-07-01T16:34:05+00:00

I had this same issue on a family member's computer. I chatted with Microsoft and the only way we could get it fixed was a system reset. I'd say try a restore if you have a restore point first. This was a fairly new computer (Surface Laptop purchased a month ago). After the reset, facial recognition started working again as did the option for a PIN.

Reset this PC.

  1. From the sign-in screen, press and hold the shift key on the keyboard, select the power icon in the lower-right corner of the screen, and then select Restart. Keep holding the shift key until the device restarts and the Choose an option screen appears on a blue background.
  2. Once Windows Recovery loads, release the shift button, and then select Troubleshoot > Advanced options > Reset this PC> Keep my files.
  3. You should now be able to sign-in again.

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  1. Anonymous
    2018-07-09T22:38:37+00:00

    I cannot sign in to my Surface Laptop. Hello does not recognize my face and I cannot use my PIN because it says there are some security changes that disabled it. Hello and PIN seem to be the only two log-in options for me. I cannot see how to enter my password (there is no option to do that). 

    How do I log-in to my laptop since Hello and PIN are not available to me?

    thank you.

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  2. Anonymous
    2018-07-08T16:46:53+00:00

    Hi Adam,

    If you’re having an issue using your Pin to sign into your Surface Laptop, we suggest that you try resetting your Pin. You can follow the steps on how to reset your Pin here.

    Should you have any inquiries, don’t hesitate to post back.

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  3. Anonymous
    2018-06-28T10:21:08+00:00

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  4. Anonymous
    2018-06-27T22:55:38+00:00

    "Your pin is no longer available due to a change to the security setting on this device"

    Where should I go to settings at?

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