Surface won't let me log in "Your PIN is no longer available due to a change in security settings."

Anonymous
2018-06-11T15:32:25+00:00

Greetings,

I have a Surface Pro running Windows 10.  When I opened it this morning Hello did not recognize me and said "Your PIN is required to sign in."  When I tried to put my PIN in it says "Your PIN is no longer available due to a change in security settings..."  I have not created a USB boot drive.  How do I get logged in?

**Moved to Windows Hello as this is not a problem with the Surface**

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2018-07-01T16:34:05+00:00

I had this same issue on a family member's computer. I chatted with Microsoft and the only way we could get it fixed was a system reset. I'd say try a restore if you have a restore point first. This was a fairly new computer (Surface Laptop purchased a month ago). After the reset, facial recognition started working again as did the option for a PIN.

Reset this PC.

  1. From the sign-in screen, press and hold the shift key on the keyboard, select the power icon in the lower-right corner of the screen, and then select Restart. Keep holding the shift key until the device restarts and the Choose an option screen appears on a blue background.
  2. Once Windows Recovery loads, release the shift button, and then select Troubleshoot > Advanced options > Reset this PC> Keep my files.
  3. You should now be able to sign-in again.

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  1. Anonymous
    2018-06-17T12:29:26+00:00

    There isn’t an option for me to sign in to my laptop using my microsoft account password. I ran a microsoft update which required my laptop to restart. Once the laptop restarted, the sign in screen indicated that I have two sign in options: facial recognition and to enter a pin. The facial recognition doesn’t work because it says i need to enter a pin and the pin option doesn’t work because it has the error message your pin is no longer available.

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  2. Anonymous
    2018-06-17T11:38:14+00:00

    Just so you know i returned my laptop for a new one under warrenty. I was told that there was a problem with the software.

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  3. Anonymous
    2018-06-17T10:17:58+00:00

    if you are using a Microsoft account, the password would be the same as you use

    to sign in to a Microsoft web site, like here in the forum.

    >Mine is a microsoft account. I don’t have a password set up to sign in to my laptop.

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  4. Anonymous
    2018-06-03T12:45:10+00:00

    Hi Keshav,

    You might need to set up Windows Hello again if it won't work after a recent update. Just to clarify, can you still get into your Surface by using a Microsoft Account or a local account? If yes, you can perform the troubleshooting steps on this link, see if it helps.

    We look forward to your reply.

    Regards.

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