Surface won't let me log in "Your PIN is no longer available due to a change in security settings."

After updating the new Surface Laptop, the laptop is not accepting Windows Hello & also removed the PIN in the security settings. Now I cannot access the laptop either way. Please help.

Hello, 

I have a Surface laptop I purchased about a month ago at Best Buy for near $1000. Initially I set up face regognition, pin ,and password and all were working smoothly.  For some reason there was an update and now when I try to sign into my computer it tells me my PIN is required to sign in. No big deal, have used it multiple times. However, this time it's stating "your PIN is no longer available due to a security change to the settings on this device. You can set up your PIN again by going to Settings>Accounts>Sign in options". Clearly I can't get into settings because I can't get past this screen. When I took this to Best Buy they told me "it's a know security update issue" and since I just reached my 30 day mark, I would have to purchase a $200 service plan so they can perform a factory reset. I'm told this will delete all if my files I have on my computer which is not what I want, nor do I want to dish out $200 for a computer I paid $1000 for a month ago. Any help would be greatly appreciated as this is my computer for my business and the help I recieved from Best Buy was subpar.

I have this same issue.

its says 

‘Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to settings > Accounts > Sign-in options’

but i can not do anything on the laptop at all, not even reset 

The only way to correct this seemingly all too frequent problem is a full factory reset. It seems stupid to lose all your files just to fix a PIN issue. I've talked with Microsoft Tech support and indeed factory reset is the only option they have.

Microsoft, if you're reading this....please oh please patch this common problem. I'm not about to erase my college work just to be able to use my PIN.

>When I took this to Best Buy they told me "it's a know security update issue" and since I just reached my 30 day mark, I would have to purchase a $200 service plan so they can perform a factory reset. I'm told this will delete all if my files I have on my computer which is not what I want, nor do I want to dish out $200 for a computer I paid $1000 for a month ago.

You don't need Best Buy to perform a reset.

Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a

different Windows computer if yours is not working properly)  and download a

recovery image for your Surface. You will need a 16GB USB stick formatted FAT32.

Unzip/extract the recovery zip to the formatted USB stick and then-

To reset your Surface from a USB recovery drive:

Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

button for 30 seconds).

Step 2:     Insert the USB recovery drive into the USB port on your Surface.

Step 3:    Press and hold the volume-down button while you press and release the

power button on your Surface.

Step 4:     When the Surface logo appears, release the volume button.

Step 5:    When prompted, select the language and keyboard layout you want.

Step 6:     Select Troubleshoot > Reset your PC.

If prompted for a recovery key, select Skip this drive at the bottom of

the screen.

Step 7:     Select the target operating system you wish to reset. This

refers to the current operating system installed on your Surface.

Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

Step 9:     Choose Just remove my files.

Step 10:    Select Reset.

Surface restarts and the Surface logo displays while the reset process

continues (this can take a while).