Solved Windows 10 April 2018 Feature Update audio glitches and stuttering on old x58 system

Anonymous
2018-05-01T09:12:36+00:00

This is a bit of a self answering post to save other people the troubleshooting that I've had to do.

I'm on an old system from Dell, where the motherboard and CPU are from an old Studio XPS 435MT.  It's an old (but still managing) Core i7 940 CPU, but the bigger challenge is the ICH10R SATA ACHI / RAID controller.  

To cut a long story short, after upgrading from 1709 to 1803 (via Windows Update), I got horrible audio stuttering on both the built in Realtek system, and an external Focusrite Scarlett 2i2 (2nd gen).  The fact that I had problems on both made me think that the issue was more fundamental than an audio driver issue, and so it proved to be.

It turned out that I had horrific DPC latency issues on what Windows had defaulted to as a storage driver (storport.sys).

After digging a bit, I installed the latest Intel RST driver.  No joy. It was just as bad.

Then I realised that Intel probably dumped support for ICH10R donkey's years ago, and so they did. In fact, they seem to have dropped it back in 2012.

So I uninstalled that, and downloaded Intel RST version 11.7.0.1013 from the Intel download site (thankfully it is still there).  This is the last version of the driver with support for ICH10R as far as I can see.

After installing this version, the audio problems are gone, or as good as gone. The latency on storport.sys is nominal again.

I just hope saves someone else the troubleshooting nightmare. Intel have left us poor people that are milking the last life out of the first gen Core CPUs high and dry with regards to Meltdown and Spectre patches, and the performance has been badly impacted by few patches that have released... but at least this might let us keep the old ICH10R chugging along a bit longer!

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-08-15T21:35:41+00:00

    Have found that the latest working driver from intel is the following 13.6.0.1002.

    Installs the Intel® Rapid Storage Technology (Intel® RST) RAID driver version 13.6.0.1002.

    https://downloadcenter.intel.com/download/24779/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver

    With this installed the PC works well and shows no latency problems.

    This is on a DELL XPS 435 MT.

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  2. Anonymous
    2018-07-21T16:09:38+00:00

    Thanks for the reply, I unintalled my NVidia HD Audio drivers and the problem has stopped so far. I tried to find the Intel drivers but I don't actually have them installed with this build.

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  3. Anonymous
    2018-07-21T16:07:18+00:00

    I'm so sorry, but could you tell me how to do this.

    i7 7700k

    16gb ram

    2 SSD

    1 HDD

    gtx1070

    Getting worse and worse every day, and its ruining the enjoyment of this new build i did :(

    Hi Adrian,

    If you've got an i7 7700K, it is not the same problem.  It could be closely related though.  It entirely depends upon your motherboard and SSD models.

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  4. Anonymous
    2018-07-21T13:55:30+00:00

    I'm so sorry, but could you tell me how to do this.

    i7 7700k

    16gb ram

    2 SSD

    1 HDD

    gtx1070

    Getting worse and worse every day, and its ruining the enjoyment of this new build i did :(

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  5. Anonymous
    2018-07-17T06:54:56+00:00

    Just catching up on the thread quicky422.  

    I think it is more that Microsoft removed the old Intel RST driver from the April 2018 update, rather than that they added something.  Windows then fell back on its default SCSI driver, storeport.sys.  I am making some assumptions here because I have no insider information.

    SSD's work just fine with the 435MT, as long as you make the switch in the BIOS to RAID mode (you do not need to actually set up a RAID array). This old motherboard is full of quirks, and one of them seems to be that AHCI mode only works when you have it the BIOS option set to RAID.  Without it, SSD performance is terribly slow.

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