Hi, I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)". I tried everything I found on the internet so far to solve the problem, nothing worked: I looked for updates of course Desactivate / re-activate the camera on the Device manager Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me) Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"... I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

I had the Same problem too. and, I'm Finally Find the way. type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar. Right click on 'Camera Roll' and Select Property Add your 'Camera Roll' folder you want location. Click 'Set Default Save Location'.

I had the Same problem too. and, I'm Finally Find the way. type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar. Right click on 'Camera Roll' and Select Property Add your 'Camera Roll' folder you want location. Click 'Set Default Save Location'. This was the only thing to work for me.

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick. By the 'My Pictures' folder do you mean the 'Pictures' folder? This solution doesn't work, I have deleted and remade the Camera Roll folder, and reset the settings, and restarted the Surface, but it did not solve the issue. Even though it shows 'new photos' being saved to 'This PC C:/' they still save to E:/ my SD card. Would be nice to hear from Microsoft on this one with an answer. Yes, sorry I was thinking of the old designation for that folder. 'Pictures' is cleaner than the former 'My Pictures' name. Have you tried ejecting the e:/ card and leaving it out temporarily while you reset settings? Are you seeking to save to the main hard drive c: instead of e:? Please remember you have to save to c:/Pictures to make this work.

Thank you so much dear HubBook for solving my problem Wish you all the best

Camera error "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)" (Windows 10 / Microsoft Surface)

Anonymous

Hi,

I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)".

I tried everything I found on the internet so far to solve the problem, nothing worked:

I looked for updates of course
Desactivate / re-activate the camera on the Device manager
Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me)
Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message

I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"...

I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I had the Same problem too. and, I'm Finally Find the way.

type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar.
Right click on 'Camera Roll' and Select Property
Add your 'Camera Roll' folder you want location.
Click 'Set Default Save Location'.

0 comments

Answer accepted by question author

Anonymous

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick.

0 comments

116 additional answers

Anonymous

2019-01-22T15:32:49+00:00
I had the Same problem too. and, I'm Finally Find the way.

type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar.

Right click on 'Camera Roll' and Select Property

Add your 'Camera Roll' folder you want location.

Click 'Set Default Save Location'.
This was the only thing to work for me.
Was this answer helpful?

5 people found this answer helpful.

0 comments No comments
Anonymous

2018-06-08T21:08:48+00:00

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick.

By the 'My Pictures' folder do you mean the 'Pictures' folder?

This solution doesn't work, I have deleted and remade the Camera Roll folder, and reset the settings, and restarted the Surface, but it did not solve the issue. Even though it shows 'new photos' being saved to 'This PC C:/' they still save to E:/ my SD card.

Would be nice to hear from Microsoft on this one with an answer.

Yes, sorry I was thinking of the old designation for that folder. 'Pictures' is cleaner than the former 'My Pictures' name. Have you tried ejecting the

e:/ card and leaving it out temporarily while you reset settings? Are you seeking to save to the main hard drive c: instead of e:? Please remember you have to save to c:/Pictures to make this work.
Was this answer helpful?

5 people found this answer helpful.

0 comments No comments
Anonymous

2018-06-03T21:59:26+00:00

Thank you so much dear HubBook for solving my problem Wish you all the best
Was this answer helpful?

5 people found this answer helpful.

0 comments No comments