Hi, I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)". I tried everything I found on the internet so far to solve the problem, nothing worked: I looked for updates of course Desactivate / re-activate the camera on the Device manager Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me) Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"... I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

I had the Same problem too. and, I'm Finally Find the way. type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar. Right click on 'Camera Roll' and Select Property Add your 'Camera Roll' folder you want location. Click 'Set Default Save Location'.

Hi Phyllis. Hi Taylor. I was helped, and I was very glad to help someone too.

Camera error "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)" (Windows 10 / Microsoft Surface)

Anonymous

Hi,

I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)".

I tried everything I found on the internet so far to solve the problem, nothing worked:

I looked for updates of course
Desactivate / re-activate the camera on the Device manager
Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me)
Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message

I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"...

I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

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Anonymous

I had the Same problem too. and, I'm Finally Find the way.

type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar.
Right click on 'Camera Roll' and Select Property
Add your 'Camera Roll' folder you want location.
Click 'Set Default Save Location'.

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Answer accepted by question author

Anonymous

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick.

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116 additional answers

Anonymous

2021-08-08T07:19:27+00:00

happy to be of help.
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Anonymous

2018-09-30T00:45:48+00:00

Hi Phyllis. Hi Taylor. I was helped, and I was very glad to help someone too.
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Anonymous

2018-09-10T12:36:51+00:00

thankyou this worked...
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