Feature update to Windows 10, version 1709 fails to install

Anonymous
2017-12-15T05:07:39+00:00

Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?

Thanks!

-Andrew

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-03-21T04:45:16+00:00

    downloaded and installed the

    1. Bluetooth_QualcommAtheros_Win10_64_VER10016

    from ASUS GL502VT driver page

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  2. Anonymous
    2018-03-21T04:20:31+00:00

    downloaded the driver as ASUS GL502VT support page

    It will be useful to know what you did with it.  E.g. in the case of a generic, more recent, video driver that I recently installed I found I had to fight with WU and request a rollback with what it kept trying to give me as the "best" one, which always resulted in it being a really old one, not the latest and greatest because that will never be tested for my Surface 2 Pro (unless somehow the old one ever becomes "incompatible").

    FYI

    Robert

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  3. Anonymous
    2018-03-21T04:12:42+00:00

    are you questionsformicrosoftproducts?

    No.  And I imagine that script may have been derived from something that John Wink once gave us.

    Apparently more recently he has been hanging out on Reddit...

    https://www.reddit.com/user/johnwinkmsft

    Do a find in there for CopyLogs.  If it is still available compare what is wanted by each.  I try to limit what I ask for to what I know how to use and expect to be relevant to the issue at hand.   ; )

    Robert

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  4. Anonymous
    2018-03-21T03:18:17+00:00

    Hey PCR, 

    good news. I am now running w10 1709 version. No hiccups during installation. BUT I lost my Bluetooth function. even though I downloaded the driver as ASUS GL502VT support page and I also lost my other numeric keypad. see pic.

    ANY solution to restore my other keypad and Bluetooth?

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  5. Anonymous
    2018-03-21T01:35:26+00:00

    I see he is kingMAYURI in that thread, having conquered a county in Malaysia formerly run by Simple Simon. But are you questionsformicrosoftproducts? You are one of mighty few who could write a 12-line DOS command like he did...

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    OK, it's only 11 lines here. But still!

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