Windows Store App Icons missing only while searching

Anonymous
2017-10-31T18:51:05+00:00

When searching for app names from the search menu in Windows 10 the icon is missing or corrupted.

The icons in the start menu appear fine.

I have tried the following:

And probably a bunch of other things I can't recall at this time. Nothing has fixed the icons.

Any suggestions on how to fix this? It appears to only be related to the search function and not the actual icons showing in the start menu.

I haven't found any way to reset the cache related to the search.

Windows for home | Windows 10 | Cortana and search

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Anonymous
2017-11-13T07:55:05+00:00

That is something, David.

We'll be more than willing to look further into this. That being said, we encourage you to submit your issue as a suggestion using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us in determining the cause and to be able to address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please re-visit frequently to see the status of your feedback items.

You can follow these steps in submitting a new feedback:

  1. Search for Feedback Hub in the Cortana search field, then click the app.
  2. Click Feedback found at the upper-left part of the window, then press + Add new feedback.
  3. Tick Problem, share any details you think are relevant, then choose an appropriate category and subcategory.
  4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
  5. Click Submit once you've completed the form and monitoring.
  6. Click Continue using Feedback Hub.
  7. Click My feedback at the top, then find the item you have submitted (it may take a while to appear).
  8. Open the item you have submitted, then click Share.
  9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>).

Let us know if you have further queries.

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  1. Anonymous
    2017-11-12T19:45:28+00:00

    SFC, like before, did not have any problems.

    A clean boot did not fix anything related to the problems.

    I have a feeling this is related to the Fall Creators Update similar to this thread

    Missing apps after installing Windows 10 Fall Creators Update along with other posts about the 1709 update. Especially a users comment that said

    "Most of us on this thread are using SSDs. I suppose it is possible that you may be avoiding the problem because these issues with corrupted Store database, corrupted user profiles and other issues are happening because there are some timing issues between threads running in the operating system upgrade cycle."

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  2. Anonymous
    2017-12-07T20:02:47+00:00

    It is interesting, since I am also using Google File Stream on both the systems I have had problems with. I wonder if that is the common link.

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  3. Anonymous
    2017-11-10T17:56:42+00:00

    I used the troubleshooter and it said the Windows Store cache may be corrupt. I clicked to repair it.

    Now all the Windows Store icons that were previously correct show up as the folded mountain page during search instead of only the one I recently installed (Office Lens).

    After the reset, only Lens had the blank folded page (see above) and other original store app icons were ok.

    I want to add that this was a reset of a Surface Pro 2017 from the Microsoft factory image.

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  4. Anonymous
    2017-10-31T20:30:26+00:00

    Hello,

    There may eb a number of reasons for this type of issue to occur. Just to verify, can you tell us when did this issue start to occur? Also, what is the current version of your Windows operating system? Please advise.

    In the mean time, we suggest that you try to create a new user profile, and see if the issue will persist there. This is to check for possible user profile corruption. Let us know the outcome.

    We'll keep an eye out to your response.

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