In windows10 left click the notification button in the bottom right,left click the setting button,then apps,in apps and features scroll down to microsoft solitaire collection left click then left click advanced options left click reset.this brings up a bow with reset on it,left click this.Once the tick appears you can start the game.when the 121003 code box appears click cancel,when it asks if this is your first time click the yes button,it will load your current stats so nothing is lost.only trouble is i have to do this everytime i shut the game down.
hope this helps.