TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Anonymous
2018-03-01T11:16:27+00:00

When the Windows 10 Fall Creators update tried to install it corrupted my boot drive so I had to download the image from Microsoft and do a clean install on my MSI laptop. After the clean install of Windows 10 Fall Creators Update, everything seems to be working fine except for my optical disc drive. It is a TSSTcorp CDDVDW SU-208GB with firmware level TM01 installed. It was working fine previously. The device shows up in Device Manager and everything says the device is working normally, has the latest correct driver, etc. When I put a disc in the drive, it will try starting up and then fall silent. I never see the optical disc drive on my windows desktop or in file manager. Any thoughts about what I can do to get this resolved?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

54 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-05-08T01:46:15+00:00

    Dear auggy,

    I have no idea where that rascal came from but it is gone. No change in behavior.

    Please tell me there is something else we can try?

    Thank you!

    Mike

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-08T00:28:26+00:00

    OK. I wasn't aware you'd already upgraded to 1803. My own TSSTcorp DVD+/-RW SU208GB is working just fine in 1803. But wait a minute, you said the driver was...

    "

    Current driver is:   C:\Windows\system32\DRIVERS\cdrom.sys

    Provider:               Microsoft

    Driver Date:          6/21/2006

    Driver version:      10.0.16299.15 (WinBuild 160101.0800)

    It seems very unusual that the driver is so old? And, I was curious about it being a 32-bit driver?

    "

    16299 is 1709. Here is 1803 (though apparently the date is unchanged)…

    What makes you think you upgraded? (But it really should work in 1709 too). Let us consider this...

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085

    How to: Perform a Repair Upgrade Using the Windows 10 ISO file

    That can be done with an ISO or with Installation Media. In all cases, you boot to Windows, open the media in File Explorer (or click the ISO) & click Setup.exe. (It ran a bit over an hour to lift me to 1803. It did create a Windows.old - but I'm unsure it was full-fledged, didn't seem big enough when I first looked at it.)

    But - I wonder - what will it do, if you've already got a C:\Windows.old? Do you have one now? Will it even seek to create one, if you are doing a repair (over-installing the same version) instead of an upgrade? Normally, that holds the prior OS version & normally will be deleted by Windows in as little as 10 days after the upgrade. Or it can be deleted with Disk Cleanup.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-07T22:14:04+00:00

    Can you try uninstalling the software that would have installed the elbycdio.sys -there are some of these programs listed in the following link:

    https://www.file.net/process/elbycdio.sys.html

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-07T21:42:34+00:00

    Dear PCR,

    Just to clarify, a clean install of 1709 was not bad, but it was a ROYAL pain to reinstall ALL of my applications. I am a software engineer and have a LOT of things installed on my system. I would like to get a fix that will resolve this issue with my optical drives not mounting a DVD. Based on my previous experience, another clean install is not going to resolve the problem.

    Thanks

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-05-07T21:23:58+00:00

    Dear PCR,

    Yes, I have to set the UEFI to legacy to boot the Windows 7 Pro DVD, but it boots fine.

    If I insert an audio CD into either optical drive, it pops up "select ... audio cds" and works just fine. Yes it displays correctly in file explorer.

    When I insert a DVD into either optical drive, both drives are visible in file explorer, but do not show a DVD mounted. Properties does not show a disc mounted. When I select the drive in file explorer, the drive pops open and I am prompted to insert a disc.

    1709 was not bad to do a clean install. Unfortunately, it crashed and corrupted my drive during the initial upgrade which is why I had to do the clean install.

    My system is current, including the 1803 update. Still cannot play or even see a DVD optical disc on my computer.

    Sincerely,

    Mike DiSante

    Was this answer helpful?

    0 comments