Windows 10 update crashes my computer

Anonymous
2018-01-26T05:55:33+00:00

I ran this computer just fine fine for several years, including a long while after I installed Windows 10 as suggested.  I had very few problems at all until last fall.  Then Windows 10 auto-updates started crashing my computer.  I have spent countless hours researching & testing things, running all the troubleshooters, running diagnostics.  I've tried so many things to stop this over the past 6 months, & now I'm afraid I'm screwed.   After every update I can recall since last fall (2017), The computer booted up just fine & appeared to be perfectly fine.  I could open & run any program just fine.  No troubles.  But, 3-10 minutes into using the computer, whatever I clicked on next would not work.  There would be no response at all.  I could still click on some things, but others wouldn't respond.  Gradually, if I continued to try to click on things, they would all not respond & the computer would completely freeze.  I would reboot & it would happen over and over until I gave up & started trying to solve the problem by troubleshooting & reading blogs...anything I could do to solve it.  Every time, which by now has been about 15, I would wind up having to revert to an earlier build.  Once I did that, everything worked perfectly.....until Windows 10 forced another update.  Then it all started over again.  Two weeks ago, an update happened, & I reverted back, but then it did it again 2 days later.  Then again the next day.  I reached Microsoft support on the phone, but they just said: "your computer is not compatible.  Our developers can't know all the old drivers out there, so we can't help you".  I asked if they would help me just turn off the auto updates, which I used to be able to do.  He said No.  My computer is a Gateway FX6840, Intel(R) Core(TM) i7 CPU   870 @ 2.93GHz, 4.00 GB RAM, 64-bit Operating System, x64-based processor.  Yesterday, the PC updated again, but this time they have removed the ability for me to revert back to a previous working version.  I'm hoping I'm not screwed, because I have several cryptocurrency nodes (not bitcoin, no I'm not rich) that have wallets on them & I'd prefer not to rebuild all of that if I can avoid it.  Nor do I want to re-install the many programs I have loaded with all my settings and custom menus, addons, etc. in place by doing a clean install.  I don't have alot of money, so the little I have, I'd like to not lose or have to build back from scratch.

Is there anybody out there who can help me, or point me in the right direction?  I'm leary of those support companies that want a fee, then pipe in and take over doing God knows what to my computer.  

Thanks in advance for your help.  Signed 52 year old dude who built his 1st PC from scratch in 1990, but is lost with this new stuff.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-09-02T20:47:56+00:00

    I have long been of the opinion that Microsoft considers its customers to be unpaid and unwitting beta testers of its products, neatly explaining why they are never responsible for consequences.

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  2. Anonymous
    2018-05-24T13:29:07+00:00

    Sorry, no good anawer. Microsofts solution was for me to buy a new computer. They said they would transfer my Word and Excel but when I called back they refused. Poor English spoken by both techs and they were lying and rude about it.

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  3. Anonymous
    2018-02-22T02:07:26+00:00

    Hate to say this, the update has slowly crashed every computer at the hospital i work for, around 100 computers from less than a yr old to 5 yr old computers

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  4. Anonymous
    2018-02-17T01:16:13+00:00

    Its not so minor - 

    I have almost identical problem.

    The crashes would come after a gradual slowdown, and I would check my update schedule and it was always right on.

    Video drivers gradually became corrupted and had to be completely replaced.  SFC will never work again.  

    No way to turn it off, however.  And I don't have 6 hours in my day when I am always not using my PC.

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  5. Anonymous
    2018-02-21T21:01:57+00:00

    My gaming machine crashed last night and it then restored a previous version of W10. That took about 90 minutes. It is working as of 4pm. Now to see if W10 tries again to install this "spring" update and crashes again . I just visited my computer shop [Ramshack in Fairport NY] and he has recently re-installed W10 on many machines for $80. He says this is the only thing that works. I believe Microsoft will eventually fix this. So far my two other machines are OK. I am very please with my new [rock solid] Acer Chromebook. I am really glad to have a knowledgeable shop that treats me like family.

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