We’re having trouble processing your payment and we’d like to get it sorted out?

Anonymous
2017-10-18T20:35:55+00:00

Trying to buy a game off Microsoft Store but it keeps giving me that message. 

Moved from: Windows / Apps on Windows 10 / Other Windows apps / Entertainment

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-20T22:01:11+00:00

Hi Dominique,

A possible reason why you're getting the error message:  We’re having trouble processing your payment and we’d like to get it sorted outis due to corrupted user profile. We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.

Don't hesitate to post back should you have any other concerns.

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  1. Anonymous
    2018-05-02T00:27:12+00:00

    So i'm trying to buy a 1000 v-bucks for fortnite,but when I put my card in and I know there is money on the card it says that there is a problem with the card.

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  2. Anonymous
    2018-05-01T08:13:09+00:00

    Hello,

    To best address your concern, it would be best to contact our Microsoft Store Support.

    Regards.

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  3. Anonymous
    2018-04-27T11:46:36+00:00

    Hello,

    Do you get any error message when trying to purchase the game pack? You may also refer to the link provided by Regile Reb to contact Microsoft Store Sales and Customer Support. They have the necessary resources and tools to look up your account.

    Regards.

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