Opening Task Manager Slows PC to Crawl - Windows 10 Pro 1709

Anonymous
2017-12-11T16:03:07+00:00

Hi all,

I've had an issue with Windows 10 Pro really freezing up and not being responsive after opening up Task Manager. The numbers shown for performance and CPU utilization are not pegged at all. 

This is on a Dell T3500 with a SSD OS drive, W3580 cpu, 24GB RAM, and an AMD Radeon Pro WX7100.

The computer is on a Domain with Webroot installed as AV. I usually have Solidworks and a couple of other programs open. I do not have any hardware bottlenecks as far as I can see. I also looked at the Event Viewer, and apart from a couple Group Policy warnings, nothing out of the ordinary, and no system events registered at the time of opening Task Manager.

Thanks for the insights, gents n ladies.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-01-16T05:53:13+00:00

    We're glad to hear that the issue has been mitigated. We'd recommend to update this thread of any developments related to the issue for us to further look into it.

    Let us know should you have other concerns that need assistance.

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  2. Anonymous
    2018-01-15T12:38:52+00:00

    Webroot suggested I 'allow' Firefox under Identity Protection → Application Protection. I found four instances of Firefox in the list of applications, which I changed from 'Protect' to 'Allow'. After doing that, I can have FF and Task Manager open at the same time without losing control of mouse and keyboard input.

    Earlier, I'd tried allowing taskmgr.exe in WR but that had no effect.

    Other info: The TM problem initially affected Chrome as well, when Creators Update first installed. Current Chrome build isn't affected on my PC although there are many instances of Chrome in the Webroot app protection list, all set to 'Protect'.

    Also, I've had an issue with WR Identity Protection before with another programme, WriteMonkey. Copy and paste stopped working after a WriteMonkey update. I eventually tracked down the cause to WR Identity Protection. Again, 'allowing' WriteMonkey cured the problem.

    Thanks for posting this.  Doing as you suggested fixed the issue on my laptop, but I also had to "allow" cryptsp.dll on my desktop in order to fix it.  Not sure why - I just played around with "allowing" everything that was protected there until I narrowed it down.

    Edit - I discovered that I can "protect" Firefox.  I only have to "allow" cryptsp.dll and am working fine again.

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  3. Anonymous
    2018-01-12T14:47:15+00:00

    smoddelm, Cal: Shutting down Webroot protection cleared up the problem on my PC although I've not yet had time to check whether the cure is permanent.

    I have raised the issue with Webroot and am waiting for them to get back to me.

    Did anyone have the problem with Chrome as well as Firefox? It seems to be limited to FF now.

    OK, I just tried it on my desktop completely uninstalling Webroot.  That completely solved the problem.  I am a dedicated Webroot user and would like for them to fix this.  Please post reply if you hear something meaningful from them.  Thanks.

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  4. Anonymous
    2018-01-12T14:39:52+00:00

    smoddelm, Cal: Shutting down Webroot protection cleared up the problem on my PC although I've not yet had time to check whether the cure is permanent.

    I have raised the issue with Webroot and am waiting for them to get back to me.

    Did anyone have the problem with Chrome as well as Firefox? It seems to be limited to FF now.

    Definitely still have the issue on my desktop.  Did you uninstall Webroot or just shut down protection?  I didn't try uninstalling altogether.

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  5. Anonymous
    2018-01-11T11:13:24+00:00

    smoddelm, Cal: Shutting down Webroot protection cleared up the problem on my PC although I've not yet had time to check whether the cure is permanent.

    I have raised the issue with Webroot and am waiting for them to get back to me.

    Did anyone have the problem with Chrome as well as Firefox? It seems to be limited to FF now.

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