USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

We are a reseller of Microsoft products here in Norway. Not even as a reseller we have access to a good supportline.

I find it totally unacceptable that Microsoft should be able to sell keyboards they can not support with spare parts. Microsoft, get your sh*t together.  Support line was of no help! Incompetent and no service!

Buy Logitech products from now on. Easy to get a spare USB unifed receiver.

We are a reseller of Microsoft products here in Norway. Not even as a reseller we have access to a good supportline.

I find it totally unacceptable that Microsoft should be able to sell keyboards they can not support with spare parts. Microsoft, get your sh*t together.  Support line was of no help! Incompetent and no service!

Buy Logitech products from now on. Easy to get a spare USB unifed receiver.

Unfortunately so far I have not been able to solve the problem, I am trying to solder the dongle board, I recently bought a logitech mouse, it supports usb and a universal usb receiver, I believe that from now on I only opt for logitech products

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

I have the same problem when I reach out Microsoft customer care agent (Sanma) asked me to directly contact Microsoft sales (+1 (855) 426 0017)

Agent asked me to throw away the keyboard and mouse and purchase a new one as they cannot replace the USB receiver as they are not allowed to.

My USB keyboard and mouse is well maintained and due to a small accident the receiver twisted and broken (This is again completely due to the size of the receiver and it is easily twistable).

Though Microsoft maintained a high standard in their products they tell its customers that, technically they are not good enough simply to replace a USB receiver and provide a replacement even though customers would like to pay for the service.

It's simply a waste of money ($130.00).

I would like to suggest Microsoft inform these prior to customers rather wasting their money. Then people can protect the USB receiver than anything else in their lives. Such a shame...

Also, these tiny pieces even can be lost. No solution rather throwing away the products worth $130.00. A replacement option should be a definite requirement.

Highly disappointed and I will never recommend anyone buy Microsoft wireless mouse and keyboard unless you are ready to protect the receiver like no other.

Don't bother looking too far.  I just called and was told that they will only replace it if there is a manufacturer's defect.  When I said that I wasn't expecting them to replace it, but wanted to buy one, I was told there is no replacement dongle.  (frustrating)

Also, when I asked about a recycling program for the perfectly good keyboard/mouse/number pad, I was told that they don't do that.

I'm so disappointed as I've really liked this product, but can't justify buying a new one based on this situation and the lack of corporate responsibility.