Latest Windows update makes everything HUGE

Anonymous
2017-11-23T17:36:31+00:00

My husband's desktop (running Windows 10) downloaded and installed a major Windows update Nov. 22. After it did, his screen is huge. Icons, text, everything. I checked his resolution, icon size, text size and ease of access settings -- nothing out of place. Resolution is normal. Icon size is small. Text size is normal, all ease of access off. The screen zoom is 100%. If I system restore to before the update, it's fine. I tried to change the active hours to give myself a day to hunt down the answer today, but it updated again this morning, and the problem is back. We've restarted, powered off and did a hard restart, powered off and checked the monitor settings. It has to be a bug or a conflict with the new update, but I'm stumped. Anyone??

**Moved from: Windows / Windows 10 / Windows update, recovery, & backup**

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-24T16:25:30+00:00

    Have been working on this for hours, tried everything I could think of and suggestion from these post

    and still no change. How can they do this?  Please fix this Microsoft.

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  2. Anonymous
    2017-11-24T15:52:58+00:00

    Same problem here!  Have not been able to use my start menu since a previous update nor can I use the search feature anymore.  Now this!!!  Microsoft please update your update!!!!!!!!!!!!

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  3. Anonymous
    2017-11-24T15:31:16+00:00

    It let me change but it didn't cure the whole problem dang it  :(

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  4. Anonymous
    2017-11-24T15:31:07+00:00

    I don't see "ATI Radeon" anymore. Apparently, it was switched over to "Microsoft Basic Display Driver," which can't be rolled back. And I can't uninstall the update for some reason.

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  5. Anonymous
    2017-11-24T06:42:06+00:00

    Hi All,

    The Latest AMD Driver has some problems and here are some suggestions which you can try:

    Go to Device Manager by typing in Devmgmt.msc in Run dialog box. 

    Navigate to Display devices and right click ATI Radeon HD. Choose Properties. 

    On the Driver tab, hit rollback Driver to go back to the previous version. 

    The next step would be to block Driver updates from Windows updates. For this, 

    Option 1: 

    https://www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

    Option 2: Use the show hide tool. As soon as the new driver is detected by WU, hide it. Steps are here: 

    http://www.answers.microsoft.com/en-us/windows/forum/windows_10-update/update-for-ie-flash-player-for-windows-10/6ebc3dc8-0ae3-45f5-8118-3852dbe7c1d6

    Also, KB4055254 (if applicable) can also be a root cause. If the above steps don't help uninstall the update: 

    And hide the update using the Option 2 I mentioned.Also, KB4055254 can also be a root cause. If the above steps don't help uninstall the update: 

    https://www.tenforums.com/tutorials/5486-uninstall-windows-update-windows-10-a.html

    And hide the update using the Option 2 I mentioned.

    Let us know how that goes...

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