Latest Windows update makes everything HUGE

Anonymous
2017-11-23T17:36:31+00:00

My husband's desktop (running Windows 10) downloaded and installed a major Windows update Nov. 22. After it did, his screen is huge. Icons, text, everything. I checked his resolution, icon size, text size and ease of access settings -- nothing out of place. Resolution is normal. Icon size is small. Text size is normal, all ease of access off. The screen zoom is 100%. If I system restore to before the update, it's fine. I tried to change the active hours to give myself a day to hunt down the answer today, but it updated again this morning, and the problem is back. We've restarted, powered off and did a hard restart, powered off and checked the monitor settings. It has to be a bug or a conflict with the new update, but I'm stumped. Anyone??

**Moved from: Windows / Windows 10 / Windows update, recovery, & backup**

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2017-11-26T10:54:30+00:00

    To everyone who haven't resolved this yet:(I am combining all the solutions into one post)

    Option 1.Try Rolling back if you have an option:

    See DaveM and Sumit Dhiman2 posts:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-start-win_general/screen-stretched-and-resolution-options-dont-fix/20ce6b86-69ad-42d2-83ab-847df6ab9e5e#LastReply

    Option 2. Remove AMD drivers completely and Install the legacy ones from the AMD site:

    What you need to do:

    1. Uninstall everything of AMD using this: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx and reboot
    2. Reboot.
    3. Make sure your device manager shows Microsoft Basic Display adapter.
    4. Download the legacy driver from here(You might have to do a bit of exercise to locate the driver:

    http://www.support.amd.com/en-us/download

    5.Run the Setup and you should be good to go.

    Option 3: See if Windows itself has some history of the Older Driver:

    Solution by Ken-C here:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-set-display-resolution-to-1920x1080/8ad4adc6-7cc1-494e-b296-e6c4dd8caefa?messageId=913d5c97-7dd7-4780-b735-1026da383882

    Please note all the steps need temporarily disabling of Windows update or driver updates so that newer driver doesn't install automatically.


    Why did this happen?

    http://www.yourwindowsguide.com/2017/11/is-your-computer-not-showing-display.html

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  2. Anonymous
    2017-11-25T17:56:36+00:00

    Hi All,

    The Latest AMD Driver has some problems and here are some suggestions which you can try:

    Go to Device Manager by typing in Devmgmt.msc in Run dialog box. 

    Navigate to Display devices and right click ATI Radeon HD. Choose Properties. 

    On the Driver tab, hit rollback Driver to go back to the previous version. 

    The next step would be to block Driver updates from Windows updates. For this, 

    Option 1: 

    https://www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

    Option 2: Use the show hide tool. As soon as the new driver is detected by WU, hide it. Steps are here: 

    http://www.answers.microsoft.com/en-us/windows/forum/windows_10-update/update-for-ie-flash-player-for-windows-10/6ebc3dc8-0ae3-45f5-8118-3852dbe7c1d6

    Also, KB4055254 (if applicable) can also be a root cause. If the above steps don't help uninstall the update: 

    And hide the update using the Option 2 I mentioned.Also, KB4055254 can also be a root cause. If the above steps don't help uninstall the update: 

    https://www.tenforums.com/tutorials/5486-uninstall-windows-update-windows-10-a.html

    And hide the update using the Option 2 I mentioned.

    Let us know how that goes...

    I tried the first part and it worked! Thank you. However under option 1 under Advance Options my settings does not display that third check box choice in the middle but only the other two. Amazing. So I will try option 2.

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  3. Anonymous
    2017-11-24T18:31:22+00:00

    Hello:

    I don't know who gave the instructions regarding the recent Windows update but their suggestion DID work.  HOORAY.  Thank you so much.  I went into Device Manager and changed the Driver to a Rollback to previous one and it did the trick.  Thanks again

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  4. Anonymous
    2017-11-23T22:41:45+00:00

    Hi,

    It could be software conflicts that are causing your desktop to appear huge after the update. We would like to have a screenshot of the issue. You can try performing a **clean boot**in your PC. It will help eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. You can also try to boot to safe mode and check if the issue occurs.

    Let us know if you have any other questions.

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  5. Anonymous
    2017-11-23T22:23:42+00:00

    In the spirit of the day, at least his update went through, didn't time out halfway through, didn't erase any programs or end in a blue/black screen! The size thing is seriously annoying, though.

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